Job Opportunities in New Zealand

Mō te tūnga | About the role
As our Senior Decisions Officer, you will play an important role for New Zealand's Veterans as you support and enable the decisions team to undertake the statutory decision making process on veteran's applications. You will work closely with the Team Leaders on the team's work allocation, ensure operational training is delivered and contribute to strategic direction for the team.

Your other responsibilities include:

• Mentoring and training of new staff in the decision making process.
• Contributing to the development and carrying out of quality assurance measures.
• As a subject matter expert on the decision making process, providing support to the wider Veterans' Affairs team.
• Modelling best practice for the team and providing coaching and guidance to uplift capability.
• Stepping in for a Team Leader when required.
• Making fair and informed decisions in a timely manner.

This role is based in Wellington CBD. Once you have undergone training and are up to speed, there is the possibility of working from home up to 2 days a week.
Ngā pūkenga me ngā wheako | Skills and Experience

What you will bring to the role:

• A minimum of 3 years' experience working in a health, insurance or medico-legal sector.
• Excellent written and verbal communication skills as well as excellent attention to detail.
• An ability to research, work across different teams, manage competing priorities and time well.
• A continuous improvement lens, well rounded relationship skills and is self-driven.
• An understanding of veterans' health issues.
• Experience in training and mentoring of staff is desirable

A relevant tertiary qualification in law, health practice or welfare would be beneficial but isn't necessary.
Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Monday 30 September 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors – please apply via the Defence Careers website.
NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.

Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
• You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.