Job Opportunities in New Zealand

Serious Fun Riverboarding Ltd

Job Description: Riverboarding Guide

Qualifications Required: National Riverboarding Grade III

Experience Required: At least 3months of relevant Riverboarding experience

Description:
Guiding Riverboarding trips on the Kawarau River.

General Responsibilities:
Ø Attend scheduled meetings, training sessions and periodic performance reviews

Ø Maintain a professional appearance and behavior at all times

Ø Dress – must wear the correct uniform while at work

Ø Punctuality – all staff are expected to be on time for meetings, prep for trips, etc

Ø Seek to continually improve the quality of the experience we offer clients

Ø Required to undertake any other duties deemed necessary

Ø Ensure that you are physically and mentally fit for duties. Notify manager as soon as possible of any illness or injury that would affect your ability to carry out duties

Ø Ensure that you have suitable and correct guiding equipment in good working order

Ø Ensure that you have correct safety equipment securely stowed in good working order

Ø Bring up any safety concerns with senior management

Ø Maintain good knowledge of the company operations and safety management plan

Ø Follow the procedures set out in the safety management plan and emergency action plan

Ø Give input where possible to the continual improvement safety culture

Specific Responsibilities:
Ø Assist with trip preparation

Ø Drive passengers/crew to the river and back if required

Ø Deliver informative talk if required

Ø Deliver safety briefing if required

Ø Assist with fitting riverboarding equipment

Ø Assist with delivering board talk and demonstration

Ø Assist with checking equipment and client skill level

Ø Communicate all observations regarding group with Trip Leader and other river crew on the trip

Ø Assist with guiding group on the river

Ø Assist in contingency plans and emergency procedures if required

Ø Assist with pack up and cleaning

Ø Monitor and check equipment for defects continually while fitting and packing equipment

Ø Review trip with other crew

Performance Measures:
The performance of each guide will be assessed by the Operations Manager, and will be based on;

Ø feedback/degree of satisfaction expressed by clients – measured by the client surveys
Ø feedback/degree of satisfaction expressed by the Operations Manager – measured in evaluation sessions
Ø feedback/degree of satisfaction expressed by the Manager – measured on professionalism, initiative, punctuality, ability to continually improve and ability to achieve goals set at start of season