Online / Click & Collect Manager

September 23, 2024

Foodstuffs North Island

OTHER & FULL TIME

We are on the lookout for an online superstar!
Our growing online shopping department is after the next leader who can continue the fantastic work and keep developing the team and department.
Online is a customer facing, fast paced environment that requires a resilient, quick thinking and personable leader to take the team into the next phase of online shopping. If you think you tick these boxes, then get in touch!
DAY TO DAY TASKS:

Ensure overall operational excellence is achieved for the Online shopping department
Manage, motivate, train and support the Online team ensuring that best practice policies and operational procedures are followed at all times, always leading by example
Effectively plan, monitor and prioritise work progress from the start of the picking order life cycle to completion of order by Click & Collect
Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the Online team to achieve desired results for the department
Manage rosters and wage percentages in conjunction with the Owner Operator and/or Store Manager
Keep store mapping/locations up to date, make changes if required and work with Department Managers to ensure accuracy
Effectively resolve all customer related enquiries and complaints when able to and escalate issues to management and/or FSNI Online Operations team when required
Maintain the desired level of inventory and supplies, including scanners, totes, Techni-ice, chiller bags, uniforms etc.; ordering additional supplies if required and conducting stock takes
If required, ensure items picked, packed, processed and invoiced for a customer’s order is completed accurately and efficiently by adhering to Standard Operating Procedures and ensuring that best practice guidelines for best before/use-by dates, weighted items, restricted items and substitutions are followed
Ensure housekeeping/cleaning responsibilities and schedules for Staging Area and Online equipment are maintained and adhered to
Communicate any feedback/issues to Store Management, FSNI Online Operations team, and/or Service Solutions
Assist in ensuring other departments meet their Online responsibilities as required
Follow instructions of FSNI Online Operations team and manager

* Build positive relationships with both internal and external customers * Contribute to continual improvements and initiatives to help improve the overall quality of the Online shopping experience