October 18, 2024

Rosewood Hotel Group

Queenstown

FULL TIME & OTHER

Night Auditor

General Information

Country/Region

New Zealand

Province/City

Queenstown

Location

Rosewood Matakauri

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Description

At Rosewood Matakauri, we pride ourselves on providing exceptional service and a welcoming atmosphere for our guests. We are looking for a dedicated Night Audit Associate to join our team and help maintain our high standards during the nighttime hours.
You will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be responsible for auditing financial transactions, providing excellent guest service, and maintaining security throughout the property.
About the role

Perform nightly audits of financial transactions and reconcile accounts
Prepare daily revenue reports and summaries for management
Provide front desk support, including guest check-ins and check-outs
Handle guest inquiries and resolve any issues promptly
Maintain security and monitor hotel premises during the night
Assist with other duties as assigned by the Front Office Manager

About you

Previous experience in hospitality or a similar role preferred
Must be very detail oriented, have a high degree of professional integrity and be able to work safely, effectively and efficiently
Excellent communication and interpersonal skills
Ability to work independently and manage time effectively
Proficiency in hotel management software (e.g. Opera) is a plus
Must be available to work overnight shifts, including weekends and holidays
Fluency in English is required

What we offer
We offer access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. We also offer a daily travel allowance and paid lunch breaks!
Due to our private and remote location, you will need to have your own reliable transport.
Please note - This is a permanent full time position, working night time hours alongside our Night Porter. You must have current working rights to apply.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.

About Us

Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.