September 27, 2024

Rosewood Hotel Group

Queenstown

OTHER & FULL TIME

Head Waiter

General Information

Country/Region

New Zealand

Province/City

Queenstown

Location

Rosewood Matakauri

Department

Food & Beverage - Services

Job Type

Full-time Permanent

Job Description

We are looking for a Head Waiter to join our fantastic team. Reporting to the Restaurant Manager, you will be responsible for delivering the highest level of service and supporting your team while on shift.
What you will do
You will have an effective presence on the floor, ensuring that all restaurant services are seamlessly delivered and to train our team to meet our world-class fine dining standards. In addition you will -

Manage and adapt to individual guest requests and preferences
Ensure dining areas are prepared to LQA standards prior to each service
Attend the daily Service briefings, to ensure you are knowledgeable about our daily changing menus
Training and teaching team members on service standards
Using our POS system, ensuring accurate transactions
Working alongside the kitchen team to maintain a cohesive service
Work different shifts covering breakfast and lunch or dinner services
Make coffees, cocktails and serve other beverages (including wine)
Provide an exceptional service through your knowledge and passion for delivering a memorable dining experience

What you will bring
In addition to your immaculate presentation, charming smile and positive attitude, you will:

A background in fine dining and wine service is preffered
Previous senior level Food and Beverage experience in boutique lodges or 5 star properties
Excellent wine knowledge and relevant qualifications
Ability to train and grow a team of mixed skill levels
Knowledge and experience with Hospitality Management systems
Strong and effective communication skills
Ability to work accurately in a fast paced and dynamic environment
A team player who is caring, flexible and respectful
Reliable, honest and engaged with excellent attention to detail
And a winning personality, with the ability to surprise and delight

Please note this is a permanent role and you must be able to work on a permanent contract or commit for longer than 1 year.

What we offer
We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week. Having your own reliable transport is essential as public transport doesn't come out to the lodge.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
You must have a valid NZ Working Visa to apply.

About Us

Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.