Job Opportunities in New Zealand
September 13, 2024
Netlogix
Ellerslie
OTHER & FULL TIME
NGX opportunity - Service Delivery Engineer
Netlogix is a digital freight management platform helping businesses to simplify their complex freight task. We use smart technologies to create sustainable transport solutions that benefit shippers, carriers and our communities.
We’re on a mission to disrupt the traditional freight model and are proud industry leaders in the future of freight. With growing operations in New Zealand and Australia, we have ambitions to take our digital platform global, to support more businesses on their journey to making freight movements more efficient.
As part of our growth, we’re looking for motivated individuals with a drive for doing things differently and who can adapt to changing conditions as part of a fast-emerging business.
This is a chance to join a strong and emerging company that can offer great career development opportunities, learning experience, rewards and benefits.
If you enjoy working with people who believe in changing and simplifying how freight movements are managed and who are fun to work with perhaps this is the place for you.
Role Overview: As a Service Delivery Engineer, you will play a hands-on role in supporting the Netlogix business maintain high standards of operational systems by ensuring that support tickets are investigated and resolved efficiently. Your responsibilities will include:
Here's a glimpse of what we offer to our employees:
If being part of an innovative, high-growth business excites you, apply for this role today. We look forward to hearing from you!
We look forward to potentially welcoming you to our team and embarking on a journey of growth and success together.
Thank you for considering Netlogix as your next career destination.
Visit our website or join us on Linkedin to find out more.
Applicants must have the rights to work in AU or NZ.
We’re on a mission to disrupt the traditional freight model and are proud industry leaders in the future of freight. With growing operations in New Zealand and Australia, we have ambitions to take our digital platform global, to support more businesses on their journey to making freight movements more efficient.
As part of our growth, we’re looking for motivated individuals with a drive for doing things differently and who can adapt to changing conditions as part of a fast-emerging business.
This is a chance to join a strong and emerging company that can offer great career development opportunities, learning experience, rewards and benefits.
If you enjoy working with people who believe in changing and simplifying how freight movements are managed and who are fun to work with perhaps this is the place for you.
Role Overview: As a Service Delivery Engineer, you will play a hands-on role in supporting the Netlogix business maintain high standards of operational systems by ensuring that support tickets are investigated and resolved efficiently. Your responsibilities will include:
- Triaging to identify and prioritize incidents, problems, or changes.
- Providing advice, feedback, workarounds, and resolutions.
- Escalating issues to third-party or level support as appropriate.
- Highlighting problems for further investigation and participating as required.
- Actioning simple or small changes.
- Working with third parties and managing communication for allocated incidents.
- Ensuring adherence to SLAs both internally and externally.
- Be deeply involved in service support and problem-solving.
- Influence customer experience and provide a high level of customer service.
- Help the team build maturity in service management processes.
- Support the Service Desk capability.
- Investigate and resolve customer issues and problems.
- Utilize SQL skills and Windows server management.
- Actively contribute to supporting both internal and external customers.
- Help improve service pain points and customer experience.
- Contribute towards establishing in-house services that support customer and business needs.
- Participate in planning and measuring service effectiveness metrics.
- Support the Head of IT, cybersecurity, and service desk in guiding, inputting, and maintaining operational methods, procedures, and processes.
- Participate in leadership and feedback activities such as Individual Quarterly Reviews and personal development.
- Ensure that operational methods, procedures, facilities, and tools are established, reviewed, and maintained.
- A collaborative, creative and curious approach to problem-solving.
- Exposure or experience in service management (ITIL3 and 4 foundation ideal but not essential)
- Experience working with both business and external customers
- Transport management system, ERP systems
- Service desk tools such as Jira and Service Now.
- Integration (EDI/XML), FTP
- SQL querying
- MS Windows Server
- Experience using tools like Miro, Office, Agile, and confluence.
- Being proactive in identifying opportunities for service excellence.
Here's a glimpse of what we offer to our employees:
- be surrounded by talented individuals in a diverse and inclusive environment
- supported to thrive through a range of rewarding learning experiences
- be empowered to put your best work into action
- birthday leave if you’re a permanent employee
- support to ensure you are your best self for work, including free access to an Employee Assistance Programme, access to group discounts on Southern Cross insurance and free annual flu vaccinations
- competitive remuneration commensurate of skills and experiences
If being part of an innovative, high-growth business excites you, apply for this role today. We look forward to hearing from you!
We look forward to potentially welcoming you to our team and embarking on a journey of growth and success together.
Thank you for considering Netlogix as your next career destination.
Visit our website or join us on Linkedin to find out more.
Applicants must have the rights to work in AU or NZ.
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