Job Opportunities in New Zealand
September 24, 2024
Department of Internal Affairs NZ
Wellington City
FULL TIME
Manager Technical Operations
Type: Permanent
Hours: Full time
Location: Wellington
Business Group: Ao G
Branch: Digital Public Service
Salary: $137,631 - $184,753
Manager Technical Operations, Back-office Digital Transformation Service
This role sits within All of Government Services Delivery (Ao GSD), part of the Digital Public Service Branch (DPS) who bring together the functions that deliver services to or for the public sector and is responsible for an All of Government Portfolio of digital products and ICT Services. The role of the Digital Public Service branch is to work with and through agencies to drive and deliver a customer-centered digital government.
We champion the use of Common Capabilities and centralized essential information products and services across agencies, as well as championing. All of Government standards and guidelines.
The Back Office Digital Transformation Service (Bo DTS) is one of these centralized services and has been created to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality, all-of-government processes, tools and systems.
The Service provides agencies with a common set of standardised processes and will provide tools to support agencies as they modernise their back-office functions (e.g. HR, Finance, Procurement) making use of previously used collateral and design to streamline the process, to lower cost and risk, and to increase efficiency.
He angitūtanga | About the Role
We are on a quest to find a technical expert who can not only lead with credibility, expertise and energy but also influence a wide range of stakeholders to deliver results. As the Manager Technical Operations, you will lead the Technical Operations team, who are responsible for and support the Common Process Model (CPM) and the software platform that the Bo DTS uses to deliver services to agencies, including the CPM and Master Back-office Library (MBOL).
The MBOL is a centrally shared repository of reuseable collateral previously used by other Agencies in their back-office modernisation journeys.
You will manage a team of Subject Matter Experts across government to validate and enhance back-office designs that support agencies adopting the CPM and references for their back-office modernisation projects across New Zealand Government Organisations.
As the Manager Technical Operations you will also act as the Product Owner for the tools used by the Bo DTS, and will provide guidance and be accountable for the operation, maintenance and roadmaps of the Bo DTS tools including software upgrades, patching, security requirements and the end user experience.
You will be responsible for;
He kōrero mōu | About you
A collaborative and dynamic Manager you excel at driving results through others and enjoy the challenge of leading in a highly technical and complex environment. With a background in business process management and design you are comfortable navigating back-office design and enterprise architecture and can apply pragmatic thinking to tricky issues. You enjoy leading technical specialists and with excellent relationship management and communication skills can clearly facilitate technical and non-technical discussions.
You will possess;
Applications close: 5pm, 11 October 2024
For more information please contact: Meredith Edwards, HR Support Meredith.Edwards2@dia.govt.nz
Job description: To review the full job description, please click here.
Hours: Full time
Location: Wellington
Business Group: Ao G
Branch: Digital Public Service
Salary: $137,631 - $184,753
Manager Technical Operations, Back-office Digital Transformation Service
- Partner with technical experts and innovators across the system
- Lead an innovative new service offering
- Build a high performing team
This role sits within All of Government Services Delivery (Ao GSD), part of the Digital Public Service Branch (DPS) who bring together the functions that deliver services to or for the public sector and is responsible for an All of Government Portfolio of digital products and ICT Services. The role of the Digital Public Service branch is to work with and through agencies to drive and deliver a customer-centered digital government.
We champion the use of Common Capabilities and centralized essential information products and services across agencies, as well as championing. All of Government standards and guidelines.
The Back Office Digital Transformation Service (Bo DTS) is one of these centralized services and has been created to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality, all-of-government processes, tools and systems.
The Service provides agencies with a common set of standardised processes and will provide tools to support agencies as they modernise their back-office functions (e.g. HR, Finance, Procurement) making use of previously used collateral and design to streamline the process, to lower cost and risk, and to increase efficiency.
He angitūtanga | About the Role
We are on a quest to find a technical expert who can not only lead with credibility, expertise and energy but also influence a wide range of stakeholders to deliver results. As the Manager Technical Operations, you will lead the Technical Operations team, who are responsible for and support the Common Process Model (CPM) and the software platform that the Bo DTS uses to deliver services to agencies, including the CPM and Master Back-office Library (MBOL).
The MBOL is a centrally shared repository of reuseable collateral previously used by other Agencies in their back-office modernisation journeys.
You will manage a team of Subject Matter Experts across government to validate and enhance back-office designs that support agencies adopting the CPM and references for their back-office modernisation projects across New Zealand Government Organisations.
As the Manager Technical Operations you will also act as the Product Owner for the tools used by the Bo DTS, and will provide guidance and be accountable for the operation, maintenance and roadmaps of the Bo DTS tools including software upgrades, patching, security requirements and the end user experience.
You will be responsible for;
- Directing the Technical Operations team to deliver on their work programme with appropriate strategy, milestones, activities, reporting and performance analytics in place
- Providing strategic professional leadership and delivery of the Common Process Model (CPM) and MBOL
- Leading technical engagement with agencies back-office modernisation projects during the design / blueprint of their design phase
- Providing guidance to the Bo DTS teams on the use of the AOG Back-office Designs and the supporting modelling system assets
- Leading the security, access and functionality of the BDT Service Tools
- Leading Business Process Management including design and development of process frameworks.
- Working with suppliers to validate the references and the documentation required to support Marketplace and the Saa S / MBOL team
- Managing the licencing and commercial requirements for the Bo DTS Tools
- Managing a diverse range of stakeholder groups including those internally within the Bo DTS team, Digital Public Service branch, externally with other Government Agencies, Advisory Boards, Governance Groups and System / Software developers and integrators.
He kōrero mōu | About you
A collaborative and dynamic Manager you excel at driving results through others and enjoy the challenge of leading in a highly technical and complex environment. With a background in business process management and design you are comfortable navigating back-office design and enterprise architecture and can apply pragmatic thinking to tricky issues. You enjoy leading technical specialists and with excellent relationship management and communication skills can clearly facilitate technical and non-technical discussions.
You will possess;
- Excellent leadership skills and an ability to build a high performing team
- Ability to lead a team to help agencies with documentation, user stories, case studies and high-level technology options for their back-office modernization journeys
- An understanding of quality assurance standards that incorporate a continuous improvement strategy to maintain and improve the AOG Back-office Designs to be up to date with international standards (ISO), NZ Legislation and policies
- An understanding of enterprise architecture principles
- In-depth knowledge and experience of administrating and developing an ARIS environment
- Expert business analysis and facilitation skills of complex business environments where Enterprise Resource Planning (ERP) software is used
- In depth understanding of the NZ AOG Common Process Model and back-office practices enabled by digital architecture in a service
- A desire to be part of a high performing team and winning culture
- Excellent communication and relationship management skills – able to communicate with credibility and quickly build rapport and influence others.
Applications close: 5pm, 11 October 2024
For more information please contact: Meredith Edwards, HR Support Meredith.Edwards2@dia.govt.nz
Job description: To review the full job description, please click here.
We regret to inform you that this job opportunity is no longer available
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