ICT Technician

September 23, 2024

Nextech Ltd

Auckland City

FULL TIME

We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions.
You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.
Key Responsibilities

Installation and support of traditional off and on-premise & IT-based communications.
Good knowledge of active and passive networks specially in copper network
SLA based tickets handling for copper and fiber networks.
Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing Vo IP & voice services, routers and switches
Remote and on-site support to existing clients' communications networks including end-user training
Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
Monitor and escalate faults with vendors, upstream providers and ISPs
Work closely with other staff in the Technical and Service Delivery Team

Essential Skills and Experience

Minimum 3 Years’ experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems.
Locate, identify and rectify copper & fiber faults in industrial and commercial areas
Excellent troubleshooting & fault analysis, verbal and written communication skills
Ability to handle multiple tasks and handle pressure situations
Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTP, FTTN, FTTC)
Knowledge of Data Networking including LAN, WAN, routers/firewalls, at commercial sites
Strong focus on customer service
Excellent communication skills and a consultative approach