October 16, 2024

SkyCity Entertainment Group

Auckland City

PART TIME

Guest Services Representative

A bit about the team
Across our three beautiful luxury hotels, The Grand Hotel, Sky City Hotel and Horizon by Sky City, we employ over 160 people who're dedicated to our guests, from Housekeeping and Porters to Reservations and Receptionists. Sky City Hotels Group is committed to delivering the best standards of service and product knowledge.
A bit about the role
As a Guest Services Representative, you'll play a big part in making sure that our hotel guests have the best time during their stay with us. You're one of their first and last point of contacts when they check in and check out. Your responsibilities include providing front desk services to guests, processing guest payments and acting as a source of information on various things.
A bit about you
You'll be someone who is approachable and have great customer service skills - this will shine when you're greeting our guests when they check in, helping them out during their stay and wishing them goodbye when they check out. You're likely to be sales minded where you'll up-sell/cross-sell additional Sky City offerings. This role also involves some administration work so you'll know your way around a computer. Your flexibility is also key as there will be some weekend work required.
What's great about working at Sky City:

A supportive, diverse company culture
Work with a fun and hardworking team
$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
Heavily discounted staff car parking
Career progression
Discounts at our outlets
Free trips for you and plus one as many times as you like up the Sky Tower

At Sky City, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at Sky City and be extraordinary by being you. Sky City takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards Sky City's culture of customer care.
If you are keen to join us and have the required skills to be successful in this role please apply online today.