Events and Marketing Manager

September 17, 2024

Stonyridge Vineyard and Wines Ltd

Auckland City

FULL TIME

Position: Events & Marketing Manager
Department: Events, Sales/ Marketing
Reports To: General Manager, Owner, Operations Manager, Account Manager
Inter-relationships: FOH Team, Winery Team, Restaurant Manager, Cellar Door Manager
External Relationships: Customers, VIP Club, Suppliers, Tour companies
Job purpose
To represent the Stonyridge Brand and experience to our guests/visitors/clients with bookings, inquiries and events to the highest possible standard in accordance with procedure and the highest level of customer service is maintained at all times.
Duties and responsibilities
Responsibilities include but are not limited to:
Events/ Bookings

Manage day to day bookings
Co-ordinate functions & events from enquiry to confirmation
Email inquiries are answered within a 24-hour framework
Ensure all bookings and events are completed smoothly
Coordinate and communicate with other departments to ensure knowledge transfer
Write and distribute runsheets for events at least 7 days prior to events
Assist with organizing promotional events to reach prospective customers and current Larose members
Tour group management
Communication to senior management regarding smooth event co-ordination

Marketing

Website management & updates
Coordinate social media, website & promotions.
Update social media calendar one months in advance
Attend weekly Sales & Marketing meetings
Communicate Marketing campaigns to the wider team
Manage set up and assist with restaurant booking systems
Champion Hubspot and Shopify systems
Day to Day managing of e-commerce site
First point of contact for Larose VIP members, coordinating their requests
Serve as the focal point of contact for Larose members alongside the brand ambassador

Logistics

Plan, direct, and coordinate the annual Larose dispatch
Oversee financial transactions related to logistics (freight charges etc.)
Voucher Management (online shop product)
Present sales, revenue and expenses reports and realistic forecasts to the management team
Coordinate shipments of online sales and “quirks”

Maintenance & Housekeeping:

To ensure the strict standards of cleanliness are maintained within the bar, restaurant, and kitchen areas
To ensure product/items and equipment is handled in a timely, safe, and efficient manner
To ensure the hospitality as well as grounds accessed by customers is well presented, clean, safe and that all maintenance is up to date
To promptly report any malfunction in equipment

Compliance:

To ensure you and the team are familiar with Health and Safety procedures
To maintain and manage Incident registers and Health & Safety recordings
To promptly report all maintenance issues
To maintain the correct usage of all equipment
To hold regular debriefs/ meetings with Operations Manager & Senior Managers
To perform any reasonable task as requested by General Manager & Operations Manager

Team:

Ensure that there is a capable and professional deputy that can act for extended periods in your absence
To foster a work culture that is enjoyable for the entire team and in line with the values of Stonyridge
To ensure that Hospitality staff meet grooming standards
To maintain staff uniforms and to ensure that standards are being met according to the staff manual

Flexibility

Flexibility to take over tasks outside of this job description including but not limited to helping in the vineyard and Restaurant.
To attend to and accommodate guests needs in a prompt, efficient and professional manner

Qualifications

A level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1)

Job Type: Full-time
Pay: $32.00 – $36.00 per hour
Expected hours: No less than 30 per week
Benefits:

Employee discount

Schedule:

Public holidays
Rotating roster
Weekend availability

Supplementary Pay:

Commission

Application Question(s):

Will you be able to reliably commute or relocate to Waiheke Island for this job?
Are you a NZ Citizen/NZ Resident or do you have the legal right to work and live in NZ?

Experience: