Job Opportunities in New Zealand

• Join a diverse and passionate team as our Desktop Asset Analyst
• Newly created role with great exposure
• CBD offices in Wellington
• Permanent full-time role with flexible working options on offer

We're looking for an enthusiastic Desktop Asset Analyst to join the Information Services team. Reporting to the Product Manager, Corporate Systems, this is a new permanent full-time position, based in Wellington.
Information Services is structured into Towers where Product teams manage the development, implementation, and maintenance of their specific products. The Corporate Tower manages systems and networks associated with Customs' corporate systems. In this role you will be responsible for supporting the Desktop Asset Manager to ensure that end user computing services and tools meet the requirements of the business.
The Desktop Asset Analyst will support the Desktop Asset Manager to enable the ongoing end-to-end management of Customs' Desktop, Laptop, Tablet, mobile phone and video conferencing assets, ensuring asset records are maintained with accurate End-User computing data. You will also assist with the management of the maintenance and enhancement of appropriately specified Standard Operating Environments (SOE's) for the various devices, in conjunction with technical vendor support teams, including technical support, problem solving, and executive deskside assistance. Customs is aligned with Microsoft's cloud-based products and services and their Modern Work strategic direction.
You will be comfortable liaising with key stakeholders (ranging from operational leaders through to senior executives) through an ongoing, requirements gathering process, to determine the organisations specific and constantly evolving needs for end user devices.
To be successful as Desktop Asset Analyst, the appointee requires the following knowledge, experience, skills, qualifications and/or personal attributes:

• A tertiary qualification in a relevant discipline or demonstrated equivalent experience.
• The ability to develop, interpret and analyse reports, for example, system logs and incident and problem reports.
• Technical knowledge of the key aspects of end-user computing devices that determine their ability to meet user's needs (specifications, capabilities, model variations etc);
• Able to build effective working relationships with technical and non-technical stakeholders.
• Able to effectively communicate ideas to non-technical audiences.
• Self-managing and able to prioritise work to ensure critical activities are not delayed.
• Be an advocate for Customs in interactions with external parties, vendors and suppliers.
• Have a strong customer focus.

Working at Customs I Mahi ki te Mana Ārai o Aotearoa
We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.
We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on-site gyms (in some locations)
• Three days of service holidays, in addition to four weeks of annual leave.

To Apply:
To join Customs in any role you must be a New Zealand citizen or NZ permanent resident* and be able to obtain and retain Confidential security clearance.
(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;
OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.
To express your interest online please apply now by submitting a CV and cover letter that demonstrates your ability to meet the competencies required for the role as outlined in the position description. If you have any questions about this position, please contact Steve Henderson (Product Manager, Corporate Systems) at steve.henderson@customs.govt.nz or Suzanne Leahy (Senior Recruitment Advisor) at Suzanne.leahy@customs.govt.nz.
Applications close 11pm Monday 30 September 2024.
Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.
New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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