Job Opportunities in New Zealand
September 13, 2024
Hamilton City Council
Hamilton
OTHER
Customer Service Support Representative
Location: Hamilton City
Employment Type: Permanent & Fixed Term
Applications Close: 18/09/2024
Our purpose is to improve the wellbeing of Hamiltonians.
Our mission is to be the leading community-focused Council.
Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!
We’re looking for a someone who is as passionate about Hamilton as we are to join our engaged Customer Service Support team, in the Contact Centre.
If you are ready to make a difference, we want to hear from you!
What will I be part of?
The Customer Service Unit is the interface between the various parts of Council its residents and customers. We pride ourselves on being both the voice of the customer and the face of the organisation.
As our Customer Service Representative, you will be the first point of contact for our customers in our Contact Centre. We operate 24/7, 365 days of the year and no two days are ever the same in our world.
You’ll be kept busy processing requests for service, enquiries and payments. Using the knowledge gained from your training and within our knowledge base you will interpret facts and deliver on individual customer requests on a case-by-case basis specific to their needs.
What’s in it for me?
We offer a friendly and inviting team environment with full training and ongoing support. The salary starts at $57, 825 per annum which is negotiable for the right candidate. We have both permanent and fixed-term positions, ranging from 32 – 40 hours per week.
We also provide:
How to apply:
As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. As a member of our team, you'll have the opportunity to positively influence the lives of the community so that Hamilton’s full potential can be unlocked making it the best place to be. It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.
This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.
Employment Type: Permanent & Fixed Term
Applications Close: 18/09/2024
Our purpose is to improve the wellbeing of Hamiltonians.
Our mission is to be the leading community-focused Council.
Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!
We’re looking for a someone who is as passionate about Hamilton as we are to join our engaged Customer Service Support team, in the Contact Centre.
If you are ready to make a difference, we want to hear from you!
What will I be part of?
The Customer Service Unit is the interface between the various parts of Council its residents and customers. We pride ourselves on being both the voice of the customer and the face of the organisation.
As our Customer Service Representative, you will be the first point of contact for our customers in our Contact Centre. We operate 24/7, 365 days of the year and no two days are ever the same in our world.
You’ll be kept busy processing requests for service, enquiries and payments. Using the knowledge gained from your training and within our knowledge base you will interpret facts and deliver on individual customer requests on a case-by-case basis specific to their needs.
What’s in it for me?
We offer a friendly and inviting team environment with full training and ongoing support. The salary starts at $57, 825 per annum which is negotiable for the right candidate. We have both permanent and fixed-term positions, ranging from 32 – 40 hours per week.
We also provide:
- free Medical Insurance for you and discounted for immediate family.
- two Wellbeing days per year in addition to your leave.
- ongoing career development and learning.
- a supportive manager who will give you the tools and knowledge you need to thrive.
- a friendly, welcoming work environment.
- have top-notch customer service skills
- get a positive buzz out of supporting a diverse range of people (both external and internal)
- enjoy learning new skills and soaking up information
- are enthusiastic and self-motivated with a “can do” attitude
- have strong attention to detail and accuracy in your work
- able to work in a team environment as well as independently with a customer service focus
- have an intermediate level of Microsoft Office skills and other business systems
- have excellent communication skills through all channels – Phone and Digital streams
- have a high level of flexibility and adaptability to handle multiple diverse task
- are an active listener with the ability to remain calm in any situation
How to apply:
- View the Position Description here
- Click Apply
- Note that we’ll be shortlisting as we receive applications – so don’t muck around!
As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. As a member of our team, you'll have the opportunity to positively influence the lives of the community so that Hamilton’s full potential can be unlocked making it the best place to be. It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.
This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.
We regret to inform you that this job opportunity is no longer available
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