CUSTOMER SERVICE AND STAKEHOLDER REP

October 9, 2024

Hamilton

PART TIME

Mō te tūranga | About the role
Part-time role (21 hours per week)

Deliver exceptional customer service to enhance passenger journey experience on public transport by:
Providing customer service information via different contact channels and face to face at the Transport Centre and responding to Bee Card, BUSIT, Te Huia and Flex enquiries.
Assisting with the timely consideration and response to customer feedback/complaints.
Supporting the delivery of customer facing aspects of the Bee Card ticketing system including issuing and registering of cards, top ups, account and concession management and timely management of and resolutions of customer queries.
Supporting the delivery of external stakeholder engagements activities to increase utilisation of the public transport system.
Occasionally assisting events delivery outside of normal working hours and on weekends.
Day to day management of lost property.
Assisting with back-office administration.

Mō te tangata | About you

Are you a customer service superstar looking for an opportunity to work for an organisation passionate about the region's public transport network?
We're looking for someone who puts the customer at the heart of everything they do.
You have a high attention to detail, a can-do attitude with the ability to pick things up quickly.
You could be based at the transport Centre or out and about delivering outreach programmes to promote utilisation of the public transport system.
If you are ready to come on board and hit the ground running, we would love to hear from you.

Mō ngā pūkenga | Qualifications and experience

NZQA Level 3 in literacy and numeracy or equivalent.
Minimum of one year customer service experience including cash handling and bank reconciliation.

Mō te tīma | About the team

Customer Focus team are located at the Transport Centre.
This role is based at our customer service counter, providing bus and rail customer service and ticketing, and advice relating to our public transport services and products. On occasion we spend time out in the community promoting our public transport services.

Mō mātou | About us

We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
Our mahi is as diverse as the region we care for and the people who share it.
Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
If you’d like to understand more about what we do please click here The work we do | Waikato Regional Council .
By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.
Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

Mō te tuku tono | How to apply

Applicants will be reviewed as they come in and this role will close on Sunday 27 October 2024.
If you would like a copy of the role description, please click here.
If you have any questions about the role or would like further details, please contact human.resources@waikatoregion.govt.nz
Please click "apply" and include your CV and cover letter as a pdf. Apply Now!