Job Opportunities in New Zealand
September 24, 2024
TOWER Insurance
Auckland City
OTHER
Customer Sales & Retention Specialist
Why You'll Love Working with Tower
At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.
We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.
What you will be doing
You'll contribute to the success of Tower sales and facilitate superior business growth by ensuring the efficient and effective achievement of profitable sales and service targets in relation to all Tower insurance products.
You'll proactively engage with customers and identify retention opportunities - and through the art of great conversation and supreme product knowledge work actively to support a long-term customer relationship.
Dive into the Heart of Your Responsibilities:
What You'll Need
To be successful in this role, you will also demonstrate the following:
Our Commitment
We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:
Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.
We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.
What you will be doing
You'll contribute to the success of Tower sales and facilitate superior business growth by ensuring the efficient and effective achievement of profitable sales and service targets in relation to all Tower insurance products.
You'll proactively engage with customers and identify retention opportunities - and through the art of great conversation and supreme product knowledge work actively to support a long-term customer relationship.
Dive into the Heart of Your Responsibilities:
- Think like our customer, act like an owner and at all times do the right thing by our customer and the business
- Understand our customers and look after the things they cherish by providing them with the right solutions at the right time; know our products
- Do a great job; convert calls to great customer outcomes - achieve individual and team targets
- Ensure all customer interactions and information enquiries/ detail/ information/ claims are recorded accurately and all appropriate steps taken to assist our customers and keep the customer updated.
What You'll Need
To be successful in this role, you will also demonstrate the following:
- Previous experience in sales and service delivery roles (particularly over the telephone and face to face)
- Proven sales record
- Product and sales process knowledge
- Excellent interpersonal techniques (particularly over the telephone and face to face)
- Desired skill - An understanding of the New Zealand insurance industry
Our Commitment
We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:
- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner`s leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more
Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific`s insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
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