September 17, 2024

BNZ

Auckland City

OTHER & FULL TIME

Customer Communications Manager

Ko Mātou Tēnei | This is us
If you love a good timeline and are comfortable juggling multiple projects on the go, we have a great opportunity for you. We are looking for someone who is passionate about customer communications and wants to be part of a fast-paced tīma (team) where they can showcase their abilities. Someone who has strong experience but is keen to learn new skillsets, is curious by nature and isn't afraid of a challenge.
We work flexibly, and we are encouraged to utilise our six weeks' annual leave we need and deserve! Our wellbeing is a priority at BNZ - we look after each other, and you can always bring your whole self to work.
Mō te Tūranga | About the Role
We sat down with our Senior Customer Communications Manager (who you'd report to), and they let us know the following about the tūranga (role).
What are some day-to-day tasks the person in this role will complete?

Taking a brief from the business, and asking numerous questions to understand the task thoroughly
Showcasing your project management pūkenga (skills)
Briefing the Marketing copywriter and working closely to ensure the communications meet the brief, are jargon free and are simple and concise
Collaborating with and influencing stakeholders from every corner of BNZ
Moving communications through design/planning, approvals, and delivery
Problem solving and thinking outside the box to ensure smooth delivery of communications
Liaising with external suppliers
Managing feedback from stakeholders

What is the team culture and environment like?
We're a collaborative, motivated, inclusive, and highly supportive tīma. I truly believe you'll find New Zealand's friendliest and kindest tāngata (people) here, and you get to bring your whole self to work (no need to wear a suit).
What will success look like for the candidate in this role?
The successful applicant will be able to truly own their tūranga as a Customer Communications Manager. They will feel competent and confident moving through the data and project management process and be able to step outside of the projects they're managing, thinking about things from a customer's perspective.
What is the most exciting thing about this opportunity?
You have the chance to join a high-performing, supportive tīma that deliver brilliant outcomes for customers through communications. There is plenty of variety - no two projects are the same, and there will be exposure to a wide variety of departments within BNZ to kick-off or widen your experience and knowledge of financial services.
What is the most challenging thing about this opportunity?
We're a busy team and need someone who can hit the ground running! You'll be learning new processes from the get-go, but we'll be here to help you learn the ropes.
What attributes will this person display in order to be successful in this role?

Proactive, can-do attitude
Customer-first mindset
Naturally curious
Strong project management pūkenga
Great stakeholder management
Strong background in communications
Great at juggling multiple projects at once
High attention to detail
Prioritising projects daily

What projects / work will the candidate be working on now and into the next year?

Letting customers know how we're simplifying the products and services we offer
Helping to put money back in customers' pockets when they've accidentally been overcharged or if there's been an issue which has impacted them financially
Delivering a variety of communications to customers to let them know about things that affect their banking

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
Please note applications for this vacancy will close Tuesday 1st October 2024.