Job Opportunities in New Zealand


October 15, 2024

Auckland Council

Auckland City


Credit Control Team Member


He angitūtanga: The opportunity

Auckland Council’s Group Treasury department has an amazing opportunity to join the Credit Control team on a permanent basis.

This role is in a great city location, based in the central city with a café onsite, and a great team to work with! The Credit Control team manage Council’s debt by reducing liabilities and working on debt collection processes.

As a Credit Control team member, you will work in this space to deliver excellent customer service and escalation resolution. You’ll ensure all transactional queries are resolved in an efficient and professional manner. You may also be required to look after debt in other portfolios as a learning development opportunity.

For a copy of the position description please click here


Day-to-day you could expect to work on:

  • Inbound and Outbound calls
  • Prompt customer account management, including monitoring and customer follow ups
  • Potentially preparing cases for legal action
He kōrero mōu: About you

This role requires 3-5 years’ experience from similar credit control or debt collection roles. With this proven experience in debt management, you understand the complexities associated and the importance of providing outstanding customer service when liaising with others.


We will be looking for specific experience with:

  • Working in a large debt collection environment, high volume and high value
  • ERP systems
  • Strong telephone skills with high call volumes
  • Influencing stakeholders and taking charge of conversations
  • Dealing with escalations in a polite and calm manner
Familiarity with the following will be highly advantageous:
  • New Zealand legislation
  • Statutory environment
  • Local Government
  • Banking and mortgage process
Ngā āhuatanga kei a mātou: What we offer

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.


In return for your hard work, you can expect a flexible and supportive work environment.

Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many.

Tono Mai: Apply Now!

Applications close Sunday, 27th October 2024


Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process


Latest Job Opportunities


October 26, 2024

Ngāi Tahu Tourism
Customer Experience Representative

Queenstown

OTHER

View Details

October 26, 2024

New Zealand Government
Occupational Therapist

Hutt Valley

FULL TIME

View Details

October 26, 2024

Ministry of Education NZ
Occupational Therapist

Lower Hutt

OTHER

View Details

October 25, 2024

Coca-Cola Europacific Partners
Merchandiser

Wellington City

View Details

October 25, 2024

Overland Footwear
Casual Sales Associate | Merchant Queenstown

Queenstown

OTHER

View Details

October 25, 2024

Aon Corporation
Premium Funding Specialist

Mechanics Bay

View Details

Similar Jobs


September 2, 2024

EC Credit Control
Credit Solutions Officer

Napier

FULL TIME & OTHER

View Details

September 16, 2024

Avis Budget Group
Credit & Finance Administrator

Auckland City

FULL TIME

View Details

July 8, 2024

Lumino The Dentists
Dentist | Whitianga Dental Practice | Relocation Available plus 15k Lab Credit

Whitianga

FULL TIME

View Details

July 8, 2024

Lumino The Dentists
Dentist | Rototuna | Relocation Available plus 15k Lab Credit

Hamilton

FULL TIME

View Details

September 4, 2024

TIMG NZ
Credit Control and Administration

Wellington City

OTHER & FULL TIME

View Details

September 23, 2024

FleetPartners
Credit Analyst

Auckland City

FULL TIME

View Details

New Jobs from This Company


October 25, 2024

Auckland Council
Business Lead

Auckland City

FULL TIME & OTHER

View Details

October 25, 2024

Auckland Council
Libraries & Council Services Assistant

Waiheke Island

PART TIME & OTHER

View Details

October 24, 2024

Auckland Council
Fitness Consultant

PART TIME & OTHER

View Details

October 23, 2024

Auckland Council
Senior Retail Assistant

Auckland City

OTHER & FULL TIME

View Details

October 23, 2024

Auckland Council
Publishing Lead

Auckland City

FULL TIME

View Details