Cellar Door Manager

September 23, 2024

Cloudy Bay Vineyards

Blenheim

FULL TIME

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It’s been that way ever since.

We’re looking for an experienced, innovative, energetic, and responsible Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay you will bring your proven ability to motivate and drive people, setting the tone for the team, lead by example and develop strategies to achieve goals. This is a fantastic opportunity for you to share your passion for hospitality and crafting memorable customer experiences to ensure a seamless and outstanding Brand Experience to all visitors of our Marlborough Visitor Centre. Thanks to your team leadership skills you will support the Visitor Centre’s staff in developing our offerings and converting local and international visitors into ambassadors of Cloudy Bay.

Although good wine knowledge is desirable, more emphasis will be placed upon organisational skills, customer service, sales ability and staff management skills. The ability to multitask is also essential. You will need a Managers Certificate and have NZ Residency or a valid NZ work visa.

Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays.

Your day-to-day will include

Setting and maintaining an outstanding level of Visitor Center (VC) customer service to all visitors. Lead by example, demonstrating best practice service at all times
Day to day management of Cellar Door
Take active responsibility in ensuring every Visitor Center (VC) team member goes home safely
Achieve to the department financial KPI’s through close monitoring of costs and creating development opportunities
Handle safely and securely all cash and manage the security of the building and assets
Managing, coaching and constantly developing the Visitor Center (VC) team to keep their motivation and performance at the highest level
Maintaining a positive, open and productive team dynamic and work culture within the Visitor Center (VC) team thanks to clear communication and a goal-setting approach
Organise and supervise shifts
Create detailed reports on weekly, monthly and annual sales reports
Coordination of events
Focus on continual improvement
High attention to detail

Requirements
Ideally, you will need

Bachelor’s Degree or Diploma in Event Management or Hospitality
NZ Managers Certificate
Significant experience working in a similar role, supervising staff and overseeing Cellar Door operations
Leadership and people management skills, in particular the ability to motivate and enthuse team members
Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event and a restaurant/bar
Languages: Excellent English compulsory, strong written English required. Secondary language would be beneficial but not required
Strong passion for wine, food and hospitality a priority
Proficient on Microsoft Office software (Word, Excel, Power Point)
Lead by example management style, very hands on and operational
Strong leadership and team building skill to develop a positive team climate
Knowledge of best practices in all areas of service, sales and wine
Flexible - able to work at weekends, holidays and the extra hours when required.

Benefits
What you can expect from us

9% superannuation
Annual bonus target
Health insurance
Income protection insurance
Annual wine allocation
Generous wine, food and merchandise discount at our cellar door and restaurant
A positive and supportive team culture
Focus on employee inclusion, wellbeing and health & safety
Forward-thinking structured professional environment
Staff events and team experiences
A comprehensive induction including an in-depth training on our wine range and brand values