Job Opportunities in New Zealand

Mō te tūnga | About the role
The Central Booking Unit (CBU) is looking for a motivated, enthusiastic Booking Administrator to join our team based at The Cowper Street Hub.
CBU co-ordinates the management of Planned Care for both Outpatient and Operating Theatre activity for Health New Zealand West Coast Te Tai o Poutini. This is a 6 Month Fixed Term position, working Monday-Friday 8.30am-5pm.
We are looking for someone with a positive can-do attitude, has excellent time management skills is a self-motivator and can work autonomously. A high level of confidentiality is required as well as being able to communicate to a range of different audiences.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5 /Profile 5B.
For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand
In this role, you will be responsible for:
Being the frontline/ first point of contact team member in the Central Booking Unit – Health New Zealand Te Tai o Poutini.
Specifically, the role is responsible for:

• Telephone enquiries and managing CBU message lines – promptly and efficiently.
• Management of the Central Booking Unit generic email inbox.
• Providing daily administrative functions in a timely and accurate manner.
• Support the functioning of the Central Booking Unit by undertaking tasks such as referral co-ordination, OPD / IP waitlist co-ordination and patient tūroro bookings in accordance with Ministry of Health Guidelines, and timeliness for patients as required.
• Provide the wider CBU Team, with Administrational Support when required.
• Maintain A High Level of patient privacy and confidentiality at all times.
• Quality Improvements and Initiatives

Ko wai koe | About You
This role would suit someone who is resilient, proactive and takes initiative. Ideally you should have administration and customer service experience. This role is tūroro (patient) facing and therefore we are looking for someone who is able to manage difficult situations and tāngata (people).
Ngā pūkenga me ngā wheako | Skills and experience
Your skills will include:

• Level 1-2 NCEA or equivalent (required passes in English and Math)
• Good interpersonal and communication skills
• Be able to work as part of a Team
• Possess high level of initiative
• Be able to work under pressure and meet deadlines
• Responsibility and Accountability
• Ensure patient confidentiality is upheld at all times.

Desirable skills include:

• Knowledge of i PM Patient Management Database
• Knowledge of Health Connect South
• Knowledge and understanding of the Principles and Articles of the Treaty of Waitangi
• Business Administration Qualifications Level 3 minimum, or equivalent
• Minimum of two years office experience preferably within the health sector
• Knowledge of Medical Terminology, a Certificate in Medical Terminology preferable

Mō mātou | About Us
“Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do”
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Te Whatu Ora Te Tai o Poutini West Coast, is driven by our ā Mātou Uara (Our Values):

• Care and respect for others - Manaaki me te whakaute i te tangata.
• Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
• Responsibility for outcomes - Te Takohanga i ngā hua

Ngā hua | Benefits of working at Health NZ Te Whatu Ora
When you work at the Health NZ Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ Te Whatu Ora, you are part of something greater than yourself and encouraged to be your unique self
Tono ināianei | Apply Now
Only applications submitted via our career site will be accepted, therefore please apply directly on our career site here.
Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Please apply only if you have the legal right to work and live in New Zealand if you do not hold the legal right to live and work in New Zealand your application will be declined.
Contact Kerri Mc Carthy on kerri.mccarthy@tewhatuora.govt.nz for additional information.
We have a range of clinical and non-clinical roles at Health NZ Canterbury/ West Coast , there could be a place for you!
Please visit our careers website for other roles and find your ideal fit within the Health NZ Canterbury Please note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date.
Nau mai, haere mai, tauti mai!