Booking Administrator | Greymouth - New Zealand Jobs Opening

September 10, 2024

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast

Greymouth

FULL TIME & OTHER

Booking Administrator | Greymouth

Mō te tūnga | About the role
The Central Booking Unit (CBU) is looking for a motivated, enthusiastic Booking Administrator to join our team based at The Cowper Street Hub.
CBU co-ordinates the management of Planned Care for both Outpatient and Operating Theatre activity for Health New Zealand West Coast Te Tai o Poutini. This is a 6 Month Fixed Term position, working Monday-Friday 8.30am-5pm.
We are looking for someone with a positive can-do attitude, has excellent time management skills is a self-motivator and can work autonomously. A high level of confidentiality is required as well as being able to communicate to a range of different audiences.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5 /Profile 5B.
For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand
In this role, you will be responsible for:
Being the frontline/ first point of contact team member in the Central Booking Unit – Health New Zealand Te Tai o Poutini.
Specifically, the role is responsible for:

Telephone enquiries and managing CBU message lines – promptly and efficiently.
Management of the Central Booking Unit generic email inbox.
Providing daily administrative functions in a timely and accurate manner.
Support the functioning of the Central Booking Unit by undertaking tasks such as referral co-ordination, OPD / IP waitlist co-ordination and patient tūroro bookings in accordance with Ministry of Health Guidelines, and timeliness for patients as required.
Provide the wider CBU Team, with Administrational Support when required.
Maintain A High Level of patient privacy and confidentiality at all times.
Quality Improvements and Initiatives

Ko wai koe | About You
This role would suit someone who is resilient, proactive and takes initiative. Ideally you should have administration and customer service experience. This role is tūroro (patient) facing and therefore we are looking for someone who is able to manage difficult situations and tāngata (people).
Ngā pūkenga me ngā wheako | Skills and experience
Your skills will include:

Level 1-2 NCEA or equivalent (required passes in English and Math)
Good interpersonal and communication skills
Be able to work as part of a Team
Possess high level of initiative
Be able to work under pressure and meet deadlines
Responsibility and Accountability
Ensure patient confidentiality is upheld at all times.

Desirable skills include:

Knowledge of i PM Patient Management Database
Knowledge of Health Connect South
Knowledge and understanding of the Principles and Articles of the Treaty of Waitangi
Business Administration Qualifications Level 3 minimum, or equivalent
Minimum of two years office experience preferably within the health sector
Knowledge of Medical Terminology, a Certificate in Medical Terminology preferable

Mō mātou | About Us
“Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do”
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Te Whatu Ora Te Tai o Poutini West Coast, is driven by our ā Mātou Uara (Our Values):

Care and respect for others - Manaaki me te whakaute i te tangata.
Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
Responsibility for outcomes - Te Takohanga i ngā hua

Ngā hua | Benefits of working at Health NZ Te Whatu Ora
When you work at the Health NZ Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ Te Whatu Ora, you are part of something greater than yourself and encouraged to be your unique self
Tono ināianei |

Apply now Fixed Term/Contract/Full Time
Job no: PC3271838
Location: Greymouth
Closing Date: Tuesday 24th September

We regret to inform you that this job opportunity is no longer available