Job Opportunities in New Zealand
July 6, 2024
Rosewood Hotel Group
OTHER & FULL TIME
Assistant Front Office Manager
General Information
Country/Region
New Zealand
Province/City
Hawke's Bay
Location
Rosewood Cape Kidnappers
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
We are seeking an experienced and dynamic hospitality professional to help lead and develop our Front Office team while delivering memorable luxury experiences for our guests.
We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires experience in a luxury or five-star environment, as well as the ability to drive a team to achieve consistently highest standards.
About the role
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:
About you
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
What we offer
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. We are an accredited employer with Immigration New Zealand.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires experience in a luxury or five-star environment, as well as the ability to drive a team to achieve consistently highest standards.
About the role
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:
- Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager;
- Working closely with the Front Office Manager on recruitment, mentoring and training the reception team;
- Providing reporting for management;
- Meeting with and assisting guests, ensuring a unique and memorable experience;
- Liaising with the accounts team regarding invoices and payments;
- Ensuring all departments are kept up to date on reservations and guest requirements.
About you
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
- Industry appropriate tertiary qualifications and experience in a senior Reception role within a five-star hotel or lodge environment is required.
- A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests!
- This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.
What we offer
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. We are an accredited employer with Immigration New Zealand.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
About Us
Far out to the east of Hawke’s Bay wine country, The Farm at Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.
Home to not only a lodge and spa, this unique property also boasts one of the world’s top golf courses, a sanctuary for some of New Zealand’s most precious flora and fauna, and a working farm. Warm and enveloping, Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.
Ranked as one of the top two hotels in New Zealand and Australia by Travel + Leisure, and within the top 20 hotels in the world by Conde Nast Traveller, Cape Kidnappers delivers stunning exclusive guest experiences including the Can-Am Farm Tour, Kiwi Discovery Walk, Cape Kidnappers Gannet Colony and much, much more.
We regret to inform you that this job opportunity is no longer available
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