Job Opportunities in Netherlands
September 11, 2024
Aruba Bank
Oranjestad
Assistant Account Executive Retail - Orco Bank (BON)
Assistant Account Executive Retail - Orco Bank (BON)
General Purpose:
Under close supervision of the Country Manager Bonaire, assist the Account Executives Retail and Customer Service Representatives with their back-office assignment(s) to ensure the timely achievement of both short and long term target of the Account Executives and Customer Service Representatives, based on the Bank’s business plan initiatives.
Position Highlights:
- Assist with the completion of reference letters, with the renewal of Time Deposits contracts account balances enquiries, interest letters, processing of transfer requests received via e-mail or fax, and other administrative tasks.
- Function as back-up of the Customer Service Representative when required.
- Arrange account opening for mortgage clients’ car-and personal loan prior or/when signing loan agreements and follow up on pending insurance documents in connection with mortgage loans.
- Support the account executive to perform customer due diligence (CDD) during the onboarding process, in order to have sufficient information available to comply with our Know Your Customer (KYC) policies and procedures.
- To support the account executive to perform timely follow up on missing or outdated documents/ information on the assigned portfolio, safeguarding completion of all files, in compliance with the policies and procedures of the Bank.
- Perform updates on client’s files and products and ensure compliance with the Bank’s policies and procedures.
- Provide timely follow up on internal request for information by contacting the customer to assure a swift and professional banking service.
- Ensure timely follow up on assigned tasks in all applications (e.g. Launchpoint, Pega and Rulesware Risk).
- Timely report unusual account/client behavior to the Compliance department by completing an internal report form, for further investigation.
Requirements:
- MBO+ (5-7 years of experience) or HBO degree with at least 2 years of banking experience in Banking / Customer Service.
- Excellent communication abilities (verbal and written)
- Strong problem solving and customer service skills
- Good persuasive speaking skills
- Ability to collaborate and work in a team
- Good work ethic
- Accuracy
- Organizational skills
We regret to inform you that this job opportunity is no longer available
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