Tour Staff Coordinator, Europe & Israel

August 28, 2024

G Adventures

Marrakech

FULL TIME

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

Reporting to the Tour Staff Supervisor Eastern Europe & Israel, the Tour Staff Coordinator serves the needs of G Adventures internal customers - our CEOs (tour leaders). The role assists with the continued push for G Adventures to deliver a safe, successful and engaging tour program with a high level of customer service, by recruiting CEOs and supporting them on the ground, as well as the Operations team in the office.

This is a hybrid role based out of Marrakesh where a set number of days is required in office as set me the region.

Responsibilities

Sourcing, recruitment, and onboarding of CEOs (tour leaders) throughout Europe.
Maintain Europe CEO information database and trip-related resources
Assist the Tour Staff Supervisor with action items resulting from CEO feedback arising from passenger evaluations and the CEO forum
Manage CEO money requests and trip expenses
Ensure timely submission of all aspects of trip administration in internal systems: checking and supervising money requests, trip cash flow and post trip emails
Liaise with and mentor CEOs in the administrative aspects of their role
Manage CEO flight requests in conjunction with Tour Staff Supervisor to reduce CEO travel budgets
Support the implementation of CEO incentive programs and local awards programs
Support Tour Staff Supervisor with CEO on-boarding, system set up and ongoing administration
Act as a communication and support bridge between CEOs and the Operations team
Contribute to special projects, such as; gathering photos, for internal and external use; developing manuals, hotel databases and internal publications
Share in responsibility for the regional after-hours emergency phone
Support necessary stakeholders through managing European supplier manifests
Assist in day to day CEO relationship management
Other tasks and projects as requested by Tour Staff Supervisor and Regional Operations Manager

Requirements

1 year of experience of on ground tour operations, preferably having worked as a tour leader.
Demonstrated commitment to customer service
Highly collaborative individual with the ability to work both independently and as part of a team
Great organisational skills with the ability to multi task
Able to exercise discretion and confidentiality where needed
Confident and engaging presence, able to lead, motivate and influence others
Innovative and positive attitude with a flexible approach to work

What do we offer you?

Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

We regret to inform you that this job opportunity is no longer available

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