Guest Experience Representative

August 27, 2024

JETEX

Marrakech

FULL TIME

We are looking for a Guest Experience representative to join our dynamic team, As a key member of our hospitality team, the Guest Service Representative roles are basically concerned with taking care of the guests and ensuring that all the services are being rendered in a friendly and efficient manner. He/ She is the first point of contact for the guests and ensures that high degree of quality services are being offered to the visitors also he/she makes sure that the visitors remain satisfied and content with the services that are being offered, and also take feedback from their guests as to how their services can be improved.
The responsibilities for this position are outlined below:
- Review arrivals / departure lists to welcome passengers
- Welcoming passengers in a friendly and professional way
- Take a proactive approach to ensuring the guests experience is memorable
- Providing information about the FBO facilities, and other services
- Anticipate passengers needs and offer assistance
- Help prepare a customized experience for each passenger
- Record information in the logbook daily
- Addressing and escalating passengers complaints to management
- Confidently handling guest concerns
- Answer all emails and phone calls in a friendly and timely manner.
- Ensure proper appearance and grooming while on duty
- Maintain the work space
- Coordinate with Ops/F&B for smooth operation
- Have full product knowledge
- Report any maintenance needs
REQUIREMENTS:
- Education : Diploma or Bachelor in Tourism / Equivalent
- Experience : 3 - 5 years’ hospitality / Aviation
Apply now to join our dynamic team!
Type d'emploi : Temps plein

We regret to inform you that this job opportunity is no longer available