Job Opportunities in Morocco
October 3, 2024
MTA SpA
Kénitra
Electrical Customer Quality Engineer
MTA S.p.A is looking for an Electrical Customer Quality Engineer to joint the team for the plant based in Kenitra.
Mission
Experience
Education Level & Skills
Work location: Kenitra (Atlatic Free Zone Park)
Mission
- Be the main contact for customers and quality residents in the event of alerts/incidents and ensure responsiveness on security by mandating, if necessary, sorting/control service providers;
- Travel if necessary to customer sites to present/propose action plans aimed at improving the quality of products delivered;
- Respond to customer incidents on time by applying the methodology requested by the customer under customer portals (e.g. PSA AMADEUS / RSA SQUAL / YAZAKI GQR-C, etc.) and lead internal working groups in accordance with the 8D methodology;
- Lead a weekly review of customer incidents/alerts focused on recurrences and the removal of blocking points in current action plans;
- Analyze warranties and provide formal responses to the customer within the required timeframe;
- Prepare initial sample files (PSW, PPAP, etc.) during the evolution of the product/process in series production;
- Intervene quickly on inappropriate processes/products in order to guarantee the quality standard of the results obtained and the elimination of the cause of inaccuracy;
- Stop production in the event of insufficient quality assurance, inappropriate materials;
- Participate in updating quality documents related to the quality of the products delivered (e.g.: control range, Control Plan, etc.);
- Audit the manufacturing process according to LPA, VDA and FIEV references;
- Ensure compliance with customer requirements;
- Ensure and monitor customer satisfaction via the portal and/or by email;
- Ensure the completion and success of customer and organization audits.
Experience
- From 2 to 5 years of experience as Customer Quality engineer in automotive industry/ Quality department.
Education Level & Skills
- Bac+5 Engineer with university degree;
- Knowledge of Quality Management systems IATF 16949 (standards);
- Good knowledge of problem-solving tools: ISHIKAWA, 8D, 5WHY, PARETO…;
- Good knowledge of Claim management & customer crises;
- Good knowledge of Quality Core-tools: Control Plan, PFMEA, PPAP, APQP…;
- Ability to work in a high-tempo environment and interact with team members over a wide scope of the organization.
Work location: Kenitra (Atlatic Free Zone Park)
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