Job Opportunities in Morocco
October 18, 2024
Ecolab
Casablanca
FULL TIME
Customer Service Associate
Description:
We are seeking a diligent and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for efficiently managing customer orders, ensuring timely communication with internal teams and external customers, and maintaining accurate records of transactions.
Responsibilities:
Qualifications:
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
We are seeking a diligent and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for efficiently managing customer orders, ensuring timely communication with internal teams and external customers, and maintaining accurate records of transactions.
Responsibilities:
- Register orders on the system accurately and in a timely manner.
- Communicate with the credit team to release blocked accounts and resolve any issues.
- Dispatch orders from the system, ensuring accuracy and timeliness.
- Liaise with the sales team to communicate the availability of products as per customer purchase orders.
- Coordinate with the warehouse to fulfill orders with appropriate batches.
- Collaborate with the transportation team to align delivery schedules and logistics.
- Track actions on open orders and update their status regularly for effective order management.
- File documents efficiently to maintain organized records.
- Provide timely updates to both internal and external customers regarding order delivery status.
- Create credit notes as needed for order adjustments or refunds.
- Monitor the invoice submission process and ensure timely completion.
- Generate reports related to customer service tasks, including open orders, sales, and stock levels, to support decision-making and performance evaluation.
Qualifications:
- Bachelor's degree or equivalent work experience in a related field.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficiency in using computer systems and software, especially MS Office and Sage
- Ability to work effectively in a fast-paced environment and under pressure.
- Attention to detail and accuracy in data entry and record-keeping.
- Join our dynamic team and contribute to delivering exceptional customer service experiences. If you are passionate about customer satisfaction and thrive in a collaborative environment, we encourage you to apply!
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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