Job Opportunities in Morocco
October 17, 2024
Maersk
Casablanca
FULL TIME
Morocco Customer Experience Agent (Fixed Term)
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What's in it for you? What will you find?
Global opportunities. When you join Maersk Europe ; you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. It means that you will be challenged in a fast paced and result driven environment, getting new experiences, be part of a winning team, have fun at work while striving to meet and exceed customer expectations with a high team spirit. In this position you will have the opportunity to acquire skills and knowledge in the following areas:
Global opportunities. When you join Maersk Europe ; you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. It means that you will be challenged in a fast paced and result driven environment, getting new experiences, be part of a winning team, have fun at work while striving to meet and exceed customer expectations with a high team spirit. In this position you will have the opportunity to acquire skills and knowledge in the following areas:
- Customer Service-related systems.
- Exposure to multinational environment/culture.
- Room for growth and development.
- Enhancing personal skills.
- Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations.
- Teamwork, cross-functional management, & cross-cultural management.
Who we need? Who we want?
• Have previous customer experience from a customer-facing role, with background in logistics and supply chain.
• Have previous customer experience from a customer-facing role, with background in logistics and supply chain.
- Fluent in spoken and written Arabic, French and English.
- Have a University degree in a business, Logistics related field
- Energetic attitude and positive mindset and team oriented.
- Team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision.
- Like spotting ways to optimize existing processes.
- Drive and enthusiasm coupled with strong interpersonal skills.
- Communication and negotiation skills.
- Confident in decision making.
- Ability to work under pressure.
- Customer centric and oriented no matter the situation.
Your main responsibilities will include but not be limited to:
• Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service.
#LI-MA1
• Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service.
- Have the ability to handle a customer portfolio and do the needed follow-up (overall business customer business knowledge including financial situation follow up).
- Execute all assigned tasks with efficiently and with responsibility and open mindset for changes and adjustments.
- Teamwork and Team mindset.
- Be proactive in responding to daily emails & calls (external/ internal).
- Cater to a great number of customers daily in a professional and smooth manner.
- Handle ocean shipment and logistic coordination while processing all needed work.
- Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment life-cycle by working closely with the customer and internal teams.
- Have an up-selling mindset and ensures all products and services are sold to the customer to maximize profitability.
- Builds strong relationships with all stakeholders including offshore GSC teams. One Maersk mindset.
- Always ready for new challenges and changes.
- Support the digitization agenda by positively influencing customers’ uptake of new e-features.
- Is fully responsible for customer satisfaction and has experience with customer interaction.
- Drive continuous improvement to satisfy customers and improve loyalty Proactively involve in project roll-out and actively seeking out continuously improvement opportunities.
- Handles incoming customer services queries, issues, and exception management.
- Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values .
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
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