Job Opportunities in Morocco
October 10, 2024
LAEDX
Meknès
OTHER & FULL TIME
Call Center Team Manager (Anglophone) - Telemarketing Expertise
Job Description:
We are seeking a highly skilled and experienced Call Center Team Manager to lead our Anglophone Telemarketing team in Meknes. The ideal candidate will have a minimum of 6 years of experience in telemarketing (televente) and a proven track record of managing high-performance teams.
Key Responsibilities:
Capacité à faire le trajet ou à déménager:
We are seeking a highly skilled and experienced Call Center Team Manager to lead our Anglophone Telemarketing team in Meknes. The ideal candidate will have a minimum of 6 years of experience in telemarketing (televente) and a proven track record of managing high-performance teams.
Key Responsibilities:
- Oversee daily operations of the call center, ensuring efficient and effective service delivery.
- Lead and motivate the team to achieve performance targets, KPIs, and client satisfaction.
- Develop training programs to enhance the team's skills in telemarketing and customer interaction.
- Monitor and improve team performance through feedback, coaching, and data analysis.
- Manage scheduling, reporting, and problem-solving to maintain smooth workflow and address challenges.
- Foster a positive work environment that encourages teamwork and professional growth.
- Minimum of 6 years of experience in telemarketing, with a strong background in sales.
- Fluent in English with excellent communication skills.
- Proven management experience, with the ability to lead and develop teams.
- Strong organizational and analytical skills, with attention to detail.
- Willingness to relocate or travel to Meknes.
Capacité à faire le trajet ou à déménager:
- Meknès: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Requis)
- Telemarketing: 6 ans (Requis)
- Anglais (Requis)
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