September 12, 2024

Emerson

Nuevo Laredo

OTHER

Professional Customer Service Representative

We are looking for a Customer Service Representative, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

In this Role, Your Responsibilities Will Be:

Receiving and Booking Customer Purchase orders timely and correctly.
Respond to all customer inquiries within 24 hours.
Ensure all orders are accurately entered to meet product specifications, agreed delivery times, certifications, and documentation requirements.
Conduct weekly calls with Operations to provide order updates and ensure alignment with customer request dates.
Collaborate across multiple subject areas to ensure timely entry, release from holds, scheduling, and execution of orders.
Provide customers with order status updates at every stage
Prioritize order execution by working closely with planners, buyers, and the plant to meet customer requirements.
Proactively handle order backlogs.
Follow up on commitments and delivery achievements with relevant teams.
Handle change order and cancellation requests efficiently.
Support all inquiries related to orders from quoting and booking through invoicing.
Assist with return material requests as needed.
Provide after-sales support to ensure customer satisfaction.
Monitor project progress and address potential issues proactively.
Propose process improvements and implement corrective actions effectively.
Analyze risks and opportunities to optimize outcomes.

Who You Are:

You have a high sense of urgency and act proactively. You anticipate customer needs and go above and beyond by providing exceptional service. Leverage customer insights to guide the development of new offerings and improvements.
You deliver messages clearly, timely, and concisely. Actively listen to others and confirm understanding to build and nurture strong relationships.
You have strong analytical skills and use available information to make suggestions and take decisions.
You take prompt and effective actions on changing situations. Show initiative in challenging circumstances and seek out opportunities for improvement.

For This Role, You Will Need:

Bachelor’s Degree in a business-related field or equivalent experience.
3+ years of demonstrated experience supporting customers
Bilingual (English and Spanish)

Preferred Qualifications that Set You Apart:

Ability to multitask and handle contending priorities efficiently.
Ability to work independently and resolve issues without clear direction.
Excellent oral and written communication abilities; use tact and good judgment in all interactions.
Self-directed and motivated; takes personal responsibility for achieving goals and meeting deadlines while prioritizing work optimally.
Models interpersonal values; conveys information honestly while maintaining confidentiality and avoiding conflicts of interest.

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourages innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.