Job Opportunities in Mexico
August 29, 2024
Publicis Sapient
México
OTHER
DevOps Service Delivery Manager
Company Description
Are you a proactive and customer-focused professional with a passion for Dev Ops and service delivery excellence? Do you have a track record of successfully managing and enhancing service delivery for clients? If so, we want to hear from you!
As a Dev Ops Service Delivery Lead, you will play a pivotal role in ensuring the maintenance and efficiency of our Dev Ops cycle, identifying opportunities for improvement, and driving continuous service delivery excellence for our clients. You will manage client relationships, oversee service performance, and ensure that our technical teams deliver optimal solutions.
Job Description
Your Impact:
Qualifications
Your Skills and Experience:
Additional Information
Set Yourself Apart With:
Are you a proactive and customer-focused professional with a passion for Dev Ops and service delivery excellence? Do you have a track record of successfully managing and enhancing service delivery for clients? If so, we want to hear from you!
As a Dev Ops Service Delivery Lead, you will play a pivotal role in ensuring the maintenance and efficiency of our Dev Ops cycle, identifying opportunities for improvement, and driving continuous service delivery excellence for our clients. You will manage client relationships, oversee service performance, and ensure that our technical teams deliver optimal solutions.
Job Description
Your Impact:
-
Client Relationship Management:
- Serve as one of the primary POCs for client inquiries and concerns as regards of the Dev Ops cycle and Cloud Infrastructure.
- Understand client needs and ensure that service delivery aligns with their expectations.
- Advise clients on cloud architecture and the Dev Ops cycle at a high level, helping them anticipate risks, optimize their environments, and identify opportunities for continuous improvement.
- Manage and nurture client relationships to maintain high levels of client satisfaction and retention.
-
Service Level Agreement (SLA) Management:
- Ensure compliance with SLAs to meet client expectations.
- Actively participate in reviewing SLAs to ensure they align with changing client needs and service capabilities.
-
Cross-functional Collaboration:
- Work closely with operations, technical support, and Dev Ops teams to ensure seamless service delivery.
- Coordinate incident and problem resolution, ensuring timely action to restore services and minimize client impact.
-
Platform Maintenance:
- Oversee the maintenance of application platforms, ensuring issues are addressed within tight deadlines to guarantee uninterrupted service flow.
- Identify and implement improvements in platform stability and performance.
-
Process Improvement:
- Continuously identify opportunities for process and service delivery improvements.
- Lead initiatives to optimize service delivery processes and enhance efficiency.
-
Risk Management:
- Evaluate and mitigate risks related to service delivery, particularly focusing on pre-release risk management.
- Ensure that service delivery risks are effectively communicated and managed.
-
Strategy and Planning:
- Contribute to the development of the service delivery strategy and participate in long-term planning.
- Align service delivery objectives with broader organizational goals and strategies.
-
Escalation Management:
- Effectively manage escalations and conflicts to ensure timely resolution and client satisfaction.
- Lead post-mortem discussions and implement lessons learned to prevent future issues.
-
Team Leadership:
- Build, lead, and manage a successful Dev Ops and service delivery team in a demanding ITIL environment.
- Foster a collaborative team culture focused on continuous improvement and excellence.
Qualifications
Your Skills and Experience:
-
Service Management Expertise:
- Excellent knowledge and experience with Service Management Processes, Service Delivery, and Operations Management.
- Strong understanding of SLAs, incident and problem management, and ITIL service management best practices.
-
Technical Leadership:
- Proven track record of leading technology initiatives, managing technical staff, and collaborating with business leaders.
- Extensive experience in managing large application stacks and ensuring their optimal performance.
-
GCP Cloud Architecture Proficiency:
- Strong proficiency in Google Cloud Platform (GCP) architecture, including hands-on experience with cloud services, infrastructure management, and automation within GCP environments.
- Ability to leverage GCP tools and services to improve efficiency, scalability, and reliability of the service delivery process.
-
Creative and Analytical Thinking:
- Strong creative thinking, problem-solving, and decision-making skills.
- Data-driven decision-making mindset with strong analytical and reporting capabilities.
-
Communication and Collaboration:
- Exceptional communication abilities, both written and verbal.
- Ability to manage multiple priorities and work effectively in a dynamic environment.
- Team leadership and collaboration abilities, fostering a high-performance culture.
Additional Information
Set Yourself Apart With:
- Bachelor’s degree in a relevant field; additional certifications in service management, Dev Ops, or GCP Cloud Architecture are a plus.
- Strong customer relationship management skills with a focus on satisfaction and retention.
Latest Job Opportunities
November 21, 2024
Tecnología en Ingredientes Alimenticios
Chofer vendedor a detalle
San Luis Potosí
OTHER
View DetailsNovember 21, 2024
ADS Advanced Data Services S.A de C.V
ALMACENISTA
San Luis Potosí
OTHER
View Details
Similar Jobs
September 20, 2024
Insulet Corporation
Senior DevOps Engineer (Remote/Flexible)
Tijuana
OTHER
View Details
September 17, 2024
BairesDev LLC
Work From Home Junior DevOps / R+D / Ref. 0121
Tijuana
OTHER
View Details
September 16, 2024
BairesDev LLC
Work From Home Senior DevOps / Ref. 0121
Mexicali
OTHER
View Details
September 16, 2024
BairesDev LLC
Work From Home DevOps Tech Lead / Ref. 0121E
Tijuana
OTHER
View Details
September 16, 2024
BairesDev LLC
Work From Home DevOps Tech Lead / R+D / Ref. 0121
Tijuana
OTHER
View Details
September 16, 2024
BairesDev LLC
Work From Home DevOps Architect / Ref. 0121
Chihuahua
OTHER
View DetailsNew Jobs from This Company
November 5, 2024
Publicis Sapient
Site Reliability Engineer (SRE) + DevOps
México
OTHER
View Details
October 31, 2024
Publicis Sapient
Senior Associate Automation Quality Engineer- JavaScript/TypeScript
México
OTHER
View Details
October 31, 2024
Publicis Sapient
Senior Mobile Automation Quality Engineer (Appium)
México
OTHER
View Details