Job Opportunities in Mexico

Looking for a Sales Operations Leader for a Debt Solution call center
Job Overview:
The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized.
This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
Salary: $30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits
Requirements:

• 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
• Proven track record in managing sales-driven call center environments and achieving sales targets.
• Strong knowledge of Call Centers, Sales, and driving performance.
• English Fluent, both written and verbal.
• 1 year of similar experience.
• Types 35 words per minute.
• Charismatic and influential leadership abilities.
• Meticulous attention to detail, and accuracy.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with integrity.
• Capable of working independently and as part of a team.
• Can manage multiple projects simultaneously.
• Effective at time-management and organizational skills.
• Stays current with industry trends and advancements.
• Proficient in using computers, CRM software, and other relevant tools.

Key Responsibilities:

• Supervise and mentor the team to ensure effective performance and development.
• Develop and implement strategies to drive sales growth and improve conversion rates.
• Conduct regular performance evaluations, provide feedback, and address any performance issues.
• Foster a positive and motivating work environment to enhance team morale and productivity.
• Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
• Conduct regular sales reviews and develop action plans to address performance gaps.
• Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
• Ensure adherence to company policies, procedures, and compliance requirements.
• Optimize operational processes to enhance efficiency and reduce costs.
• Support and improve on quality assurance programs to ensure high levels of call handling.
• Address escalated customer issues and ensure timely resolution.
• Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
• Analyze data to identify trends, opportunities for improvement, and areas of concern.
• Develop and deliver training programs for new hires and ongoing development for existing staff.
• Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
• Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
• Coordinate with other departments to ensure alignment and support for project goals.

Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 - $50,000.00 al mes
Tipo de jornada:

• Turno de 8 horas

Lugar de trabajo: Empleo presencial