Looking for a Sales Operations Leader for a Debt Solution call center Job Overview: The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction. Salary: $30,000 to $50,000 base salary + commissions depending on experience and performance + law benefits Requirements:
4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
Proven track record in managing sales-driven call center environments and achieving sales targets.
Strong knowledge of Call Centers, Sales, and driving performance.
English Fluent, both written and verbal.
1 year of similar experience.
Types 35 words per minute.
Charismatic and influential leadership abilities.
Meticulous attention to detail, and accuracy.
Excellent analytical and problem-solving skills.
Ability to handle confidential information with integrity.
Capable of working independently and as part of a team.
Can manage multiple projects simultaneously.
Effective at time-management and organizational skills.
Stays current with industry trends and advancements.
Proficient in using computers, CRM software, and other relevant tools.
Key Responsibilities:
Supervise and mentor the team to ensure effective performance and development.
Develop and implement strategies to drive sales growth and improve conversion rates.
Conduct regular performance evaluations, provide feedback, and address any performance issues.
Foster a positive and motivating work environment to enhance team morale and productivity.
Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
Conduct regular sales reviews and develop action plans to address performance gaps.
Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
Ensure adherence to company policies, procedures, and compliance requirements.
Optimize operational processes to enhance efficiency and reduce costs.
Support and improve on quality assurance programs to ensure high levels of call handling.
Address escalated customer issues and ensure timely resolution.
Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
Analyze data to identify trends, opportunities for improvement, and areas of concern.
Develop and deliver training programs for new hires and ongoing development for existing staff.
Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
Coordinate with other departments to ensure alignment and support for project goals.
Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM Tipo de puesto: Tiempo completo Sueldo: $30,000.00 - $50,000.00 al mes Tipo de jornada: