Job Opportunities in Malaysia
November 7, 2024
NCS Global Technology
Bayan Lepas
CONTRACT
Technical Customer Support I
Shift work: 9 hour shift (5 days work week)
Shift type: Rotational Shift (noon/night)
Job Summary:
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Job Responsibilities:
Contract length: 12 months
Pay: Up to RM3,000.00 per month
Benefits:
Shift type: Rotational Shift (noon/night)
Job Summary:
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Job Responsibilities:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms.
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problem-solving skills.
- Education background: Bachelor’s Degree in IT/Computer science or engineering only
- Preferred Work Experience (years): 0-2 years of experience Key Skills and Competencies
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Basic IT Support background/ experience
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)
Contract length: 12 months
Pay: Up to RM3,000.00 per month
Benefits:
- Professional development
- Monday to Friday
- Night shift
- Overtime pay
- Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor's (Preferred)
Latest Job Opportunities
November 7, 2024
KZ TRENDY SDN BHD
Full Time & Part Time Live Host TikTok & Shopee
Ipoh
PART TIME & CONTRACT & OTHER & FULL TIME
View DetailsNovember 7, 2024
A-Asign Corporation Sdn Bhd
Call Centre Executive
Ipoh
FULL TIME & OTHER
View DetailsNovember 7, 2024
Casuarina @ Kuala Kangsar
Operations Manager
Kuala Kangsar
FULL TIME & CONTRACT
View DetailsSimilar Jobs
November 6, 2024
LittleLives Inc Pte Ltd
Technical Lead - Node.js
Kuala Lumpur
FULL TIME
View DetailsNew Jobs from This Company