Job Opportunities in Malaysia

Retail Assistant will be responsible for ensuring the smooth running of in-store retail operations especially customer service, selling, restocking, merchandising, display and store’s cleanliness.
Accountabilities:
Customer Service and Experience
● Provide exceptional customer service by greeting and welcoming customers in a friendly and approachable manner & assisting customers with product selections, offering styling advice, and addressing inquiries.
● Manage customer complaints and enquiries in a professional manner, providing the best possible outcome.
● Ensure that customers have a positive shopping experience and leave the store satisfied.
● Monitoring activities and ensuring the implementation of SOPs to prevent incidents of shoplifting, shrinkage and/or accidents.
Sales and Product Knowledge
● Actively engage with customers to increase sales through upselling, cross-selling and suggestive selling techniques.
● Demonstrate a deep understanding of our product offerings/services and trend to effectively communicate product features, new trends and benefits to customers.
● Always aware of the store's inventory and up-to-date with new product releases and promotions.
● Assist in any all activities to achieve and exceed individual/team sales targets.
Visual Merchandising and Store Presentation
● Support the Store Manager in maintaining an appealing and organized store layout, ensuring products are neatly displayed, adequately stocked, and in accordance with brand guidelines.
● Actively participate in product replenishment, stock receiving, stock rotation and ensuring proper signages are in place.
● Collaborate with the visual merchandising team/Store Manager to create attractive displays to enhance the store's overall aesthetics.
Point of Sale (POS) Operations
● Process sales transactions accurately and efficiently using the store's POS system.
● Handle cash credit, and other payment methods securely and adhere to the store's cash handling policies.
● Assist Supervisor/Manager to prepare daily cash reports and reconcile discrepancies, if any.
● Assist Supervisor/Manager in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.
Store Operational Excellence and Inventory Management
● Ensure compliance with company policies, SOPs and visual merchandising standards.
● Maintain a safe and clean store environment, ensuring proper care and storage of stocks, fixtures and furniture.
● Regularly check and restock supplies such as shopping bags, receipt rolls, and other essentials.
● Monitor and report any maintenance issues or safety concerns to the store management.
● Assist in monitoring stock levels, conducting regular stock counts, and alerting the need for stock replenishments in a timely manner.
● Participate in the conduct of ethical and periodical stock takes (as per SOP) with integrity.
Team Collaboration
● Work as part of a team to achieve sales goals and maintain a positive work environment.
● Assist colleagues during peak hours or when necessary.
● Attend staff meetings and training sessions to stay updated on product knowledge and company policies.
Job Types: Full-time, Permanent
Pay: RM1,500.00 - RM1,700.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion

Schedule:

• Afternoon shift
• Evening shift

Supplemental Pay:

• Commission pay
• Overtime pay

Experience:

• Retail: 1 year (Preferred)

Language:

• Fluent in English and Malay (Speaking and Writing) (Preferred)