Job Opportunities in Malaysia

Job Description:
POPS Eatery Sdn. Bhd, is a vibrant and growing F&B business dedicated to delivering quality food and exceptional customer service. We are looking for an experienced to fill in our Operations Manager role with a strong background in the food and beverage industry to oversee the day-to-day operations of our group of restaurants. The ideal candidate will have a proven track record in managing multiple locations, optimizing operational efficiencies, and leading teams to achieve outstanding results.
Key Responsibilities:
● Operational Leadership: Oversee and manage the daily operations of multiple restaurant locations, ensuring consistency and excellence in service, quality, and customer experience.
● Team Management: Lead, mentor, and develop restaurant managers and staff to achieve operational goals and foster a positive working environment.
● Performance Monitoring: Analyze and monitor key performance indicators (KPIs) such as sales, costs, labor, and customer satisfaction. Implement strategies to improve performance and profitability.
● Quality Control: Ensure all restaurants adhere to company standards for food safety, hygiene, and quality. Conduct regular audits and inspections.
● Financial Management: Work closely with the finance team to manage budgets, control costs, and maximize revenue. Develop and implement cost-saving initiatives without compromising quality.
● Supply Chain Management: Oversee procurement and inventory management to ensure efficient supply chain operations and minimize waste.
● Compliance: Ensure all locations comply with local regulations, including health and safety and licensing requirements.
● Customer Experience: Champion exceptional customer service standards and address any customer complaints or issues promptly and effectively.
● Strategic Planning: Contribute to the development and execution of long-term strategies for business growth and expansion.
Qualifications:
● Diploma/Degree in Hospitality Management, Business Administration, or a related field.
● Minimum of 5 years of experience in an operations management role within the F&B industry, preferably with multi-unit responsibility.
● Strong leadership and team management skills, with a focus on developing high-performing teams.
● Wise experience in budgeting, P&L management, and cost control.
● In-depth knowledge of food safety regulations, health and safety standards, and F&B industry best practices.
● Exceptional problem-solving abilities, with a proactive and hands-on approach.
● Outstanding communication and interpersonal skills.
● Ability to work under pressure and manage multiple priorities in a fast-paced environment.
● Willingness to travel between restaurant locations as needed. (KL, Mutiara Damansara, Bukit Jelutong)
Job Types: Full-time, Permanent
Pay: RM3,700.00 - RM4,200.00 per month
Application Deadline: 10/01/2024