Job Opportunities in Malaysia
November 6, 2024
Stampede Solution
Kuala Lumpur
OTHER & FULL TIME
Junior IT Support
Key responsibilities:
Daily Task
Pay: RM2,700.00 - RM3,200.00 per month
Benefits:
Daily Task
- Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems.
- Keep customer informed, set and follow through commitments.
- Keep precise case documentation and case ownership.
- Timely elevate and/or escalate to next level support when the case is too complex.
- Testing & Deployment of new releases on the client side.
- Suggest product improvements that can minimize cost of support.
- Monitor the SMS server and ensure the smooth running of the programme.
- Troubleshoot and resolve SMS related issued when contacted by clients.
- Maintaining software applications, operating systems and regular maintenance.
- Attend and contribute to team meetings in a positive manner.
- Share information with team members.
- Be comfortable in working with all stakeholders.
- Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness.
- Perform other duties as required, including covering absences/leave where required.
- College or University degree in Computer Science or a related discipline
- Strong desire to learn
- Exposure to Microsoft.NET development using C#
- Knowledge of client/server application development, DB, MS Office products etc
- A technical, logical thought process
- Attention to detail is essential
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
Pay: RM2,700.00 - RM3,200.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Monday to Friday
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor's (Required)
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