November 6, 2024

Micron

Batu Kawan

HR Services Representative

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR67422 HR Services Representative (Evergreen)

HR Services Representative

Respond to Customer Requests and Inquiries

Receive request from customer through inquiry tool or other communication method
Enter request into tracking program, as appropriate
Utilize the knowledge base or research or troubleshoot request as needed to provide answers and clarifications to improve first call resolution
Provide requestor with information, or refer or escalate to the appropriate resource

Manage and maintain personnel and organizational records

Receive notification and enter request into tracking program
Refer to the Standard Operating Procedure and policy for the applicable process
Escalate issues to service managers or other appropriate party, as needed
Notify applicable parties of required forms, timelines, questions, etc.
Update the relevant HR system of record with applicable information
Validate data changes in the HR system of record
Notify applicable parties of data changes, as needed

Implement, Review, and Monitor Services

Receive training from service manager or appropriate party for new or changed services
Receive certification on team readiness
Monitor and review process effectiveness and ensure Service Level Agreements criteria are met
Provide input to service manager regarding changes, gaps, or improvements, as needed
Maintain standard operating procedures and knowledge base which includes Identifying repetitive questions or requests that can be addressed through the self-service model
Manage and perform the user acceptance testing of HR systems, applications and macros
Lead and/or support HR projects, as assigned, which includes driving improvement projects to enhance HR team’s accuracy and efficiency in delivering HR services

Support HR System Transactions and Programs Across the Employee Lifecycle

Administer changes to worker data, such as insurance change forms, marital status, LOA, separation (for defined groups), and termination of benefits
Administer the employment verification process and employment data tracking, including work authorization
Facilitate position management and new-hire processing in the HRIS tool
Hire and maintain non-employee workers
Provide support and coordinate work across HR functions

Maintain Company and Worker Data Processes

Administer organization management
Administer position management
Facilitate hiring actions in HRIS tool
Support and process personnel changes in HRIS tools
Administer billing for benefits / insurance, criminal background checks, drug testing, work verification, etc., as appropriate for the service
Update and maintain personnel and organizational records
Coordinate interfaces to vendors
Carry out other relative tasks assigned according to business needs

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.