Job Opportunities in Malaysia
September 20, 2024
SOUTHERN AUTO CAPITAL SDN BHD
Batu Pahat
FULL TIME & OTHER
Debt Recovery Officer
Job Highlights
Pay: RM1,500.00 - RM2,800.00 per month
Benefits:
- Great Exposure and Interactive Working Environment
- Opportunities for Career Advancement Within the Organization
- 5 working days
- Perform outbound calls to notify customers of delinquent accounts regarding outstanding and overdue payment
- Explain and clarify with customers non-payment issues.
- Follow up calls with customers and issue reminder letters to customers
- Responsible for keeping records of collection and status of accounts.
- Work with customers to solve payment problems and make workable repayment arrangements.
- To plan, formulate and implement collection strategies and action plans
- To achieve the recovery’s target set
- To assist customers with any existing disputes to enable them to make full settlements.
- To be able to analyze accounts logically.
- Attend to customer’s request /issues, resolve and respond to it effectively.
- Ensure the collection actions are taken within company guideline, collection policies, Fair Debt Collection & etc
- Undertake any other duties and responsibilities as assigned by Management from time to time
- Candidate possesses at least a Diploma/Advanced/Higher/Degree in any field
- Experience in collections/customer service/contact centre will be an added advantage
- Fresh graduates are welcome to apply and 1 to 2 years of experience in the related field is more advantage
- Strong persuasive, negotiation and communication skills
- Customer-oriented and has good customer service with active listening skills
- Possesses strong Emotional Intelligence (EQ) ability
- Computer literates such as Excel and Microsoft Office application
- Required language(s) : English, Bahasa Malaysia & Mandarin .
- Ability to multitask and remain motivated and positive
- Good working attitudes, responsible, self-discipline and work independently with minimum supervision
- Willing to take on new challenges and work in a fast-paced environment
- Have own transport
- A result-oriented person and able to work under pressure
- Able to start work immediately or within a short notice period will be an added advantage.
Pay: RM1,500.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Monday to Friday
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