Job Opportunities in Malaysia
September 12, 2024
VALIRAM
Kota Kinabalu
FULL TIME
Customer Support Associate (Chinese Speaking) Kota Kinabalu Sabah
JOB DESCRIPTION
Start your journey with us!
What are we offering?
Together and in continuous collaboration, we will deliver excellent support services for our brands by performing these tasks:
Respond to customer queries:
What are the role requirements?
We serve some of the World’s Best Global Luxury Retail fashion, beauty, fragrance brands focused in many South-East Asian countries and Australia.
Other requirements:
Pay: From RM2,000.00 per month
Language:
- Are you a person who loves customer support and wants to be part of our wonderful team?
- Are you passionate, driven, and can deliver outstanding support experiences for customers?
- Are you keen to have a career in Luxury Retail Customer Support?
Start your journey with us!
What are we offering?
- Attractive remuneration packages with good benefits and perks for the successful individual.
- Medical, insurance or social security coverage
- Strong learning and development plans for your career growth
- Positive culture for you to work smoothly
- A good working location (accessible via Public Transport)
- Flexible shift working schedule
- Coaching and mentoring by experienced leadership team.
- Join a renowned organisation who are the leaders and trend-setters in the Luxury Retail industry in Southeast Asia.
Together and in continuous collaboration, we will deliver excellent support services for our brands by performing these tasks:
- Deliver excellent experiences to our customers via all relevant communication channels.
- Address customers’ issues swiftly and provide effective solutions towards resolutions
- Drive high self-performance in all measured metrics alongside efficient proactive follow-up internal stakeholders and customers towards case closure within given timelines and standards.
- Share feedback and ideas on tools, resources, procedures, and guidelines to improve daily working capabilities.
- Deliver “Best-In-Class” support services to all our customers via extra mile efforts in day-to-day operations to ensure the unmatched retail brand satisfaction.
Respond to customer queries:
- Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
- Support customer enquiries via email, phone or chat in a non-scripted environment by providing the right solution in the best way.
- Be a true brand ambassador by living the brand values in each customer interaction.
- Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.
- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.
- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
- Stay up to date on official information related to the brand, promotions, and the various support systems in use.
What are the role requirements?
- Candidate must possess at least a STPM, Diploma in any field alongside relevant working experiences as an added advantage.
- You have great communication skills, among which the ability to convey information concisely
- You have great problem-solving skills and the ability to search for and quickly take in all
- You love communicating via chat/DM and are as natural in that as in a regular conversation.
- You have great typing skills (ideally scores at or above 36WPM) and excellent written communication skills – good grammar and spelling, clear and concise writing that adds to an efficient resolution for the customer requests.
- You have experience within the premium retail industry (added advantage)
- You have a basic understanding of computer, device, and e-commerce/online shopping brands in the market today.
- You have previous experience in the customer support area.
- Excellent command in English & Bahasa Indonesia in all forms – reading, writing and speaking.
- Possesses a customer support mindset with excellent communication etiquette while being attentive to detail
- Independent and self-motivated.
We serve some of the World’s Best Global Luxury Retail fashion, beauty, fragrance brands focused in many South-East Asian countries and Australia.
Other requirements:
- Resilient - They Don't Give Up Easily
- Curious - They Ask Rather Than Tell
- Agile - They Are Fast And Responsive
- Accountable - They Take Ownership
- Lead with Integrity - How They Act When No One Is Watching
- Positive - They See The Glass Half Full
- Customer Centric - They Put The Customer First
- Collaborative - They Are Easy to Work With Others
Pay: From RM2,000.00 per month
Language:
- Chinese (Required)
Latest Job Opportunities
October 23, 2024
Kopi Kenangan Sdn Bhd
Partime Barista - Maha Tower, Langkawi & Jetty Point, Langkawi
Kuah
PART TIME
View Details
Similar Jobs
September 11, 2024
GROMEX GRAPHIC (M) SDN BHD
FRONT COUNTER CUSTOMER SERVICE
Alor Setar
FULL TIME & CONTRACT
View DetailsNew Jobs from This Company
September 20, 2024
VALIRAM
Part Time Retail Associates @ JPO | RM12/Hour
Johor Bahru
PART TIME & TEMPORARY & OTHER
View Details
September 20, 2024
VALIRAM
Part Time Retail Associates ( RM12/Hour) - Southkey
Johor Bahru
TEMPORARY & PART TIME & OTHER
View Details
September 20, 2024
VALIRAM
Retail Associates (Mandarin Speakers) - Southkey JB
Johor Bahru
FULL TIME & OTHER
View Details
September 14, 2024
VALIRAM
Retail Surveillance Executive
Kuala Lumpur
CONTRACT & FULL TIME & OTHER
View Details