Job Opportunities in Malaysia
September 19, 2024
JEV Management & Trading
Johor Bahru
FULL TIME
Customer Service Support @ Jb.
Requirements
Requirements
Responsibility
Pay: RM2,100.00 - RM2,500.00 per month
Requirements
- Possess at least SPM and above. Fresh graduate is welcome to apply.
- Fluency in reading and writing in English is a must
- 24 Hours rotational shift (9 Hours including 1 hour break)
- 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment.
- Strong ability to multitask, prioritize and manage time effectively.
- You are required to work on site at Medini 7 Office
- Available to start work on October 2024
Responsibility
- Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
- Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
- Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
- Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
- Keep current with any updates in service policies, operational procedures, and customer service best practices.
- Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
- EPF+SOCSO
- 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
- 1 month paid training is provided
- FREE Shuttle service at some location.
- Location: NEAR Nusa Jaya
Pay: RM2,100.00 - RM2,500.00 per month
We regret to inform you that this job opportunity is no longer available
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