Job Opportunities in Malaysia
September 10, 2024
TRIO LOGISTICS (M) SDN BHD
Kuantan
CONTRACT & FULL TIME
Customer Service - Courier
JOB DESCRIPTION – CUSTOMER SERVICES COURIER
· Handling Inquiries - Responding to customer inquiries via phone or email regarding shipment status, delivery times, and other related queries.
· Issue Resolution - Resolving customer issues such as lost or damaged packages, delivery delays, and address errors in a timely and professional manner.
· Tracking Shipments - Assisting customers in tracking their shipments and providing real-time updates on the status of their packages.
· Processing Returns - Handling return requests and coordinating the retrieval of packages from customers.
· Complaint Handling - Dealing with customer complaints and escalations and ensuring that issues are addressed to the customer`s satisfaction.
· Billing - Ensure accurate and timely billing.
· Responsible for accepting parcels from customers and linehaul driver.
QUALIFICATION
· Minimum SPM and 1 year of experience in courier administration is an advantage.
· Understanding of courier concepts, courier operation data management.
· Ability to interact with various parties such as sellers, buyers and internal teams.
· Ability to work in a team and communicate effectively with colleagues.
· Able to work in fast paced environment, multi-tasking and willing to learn.
· The candidate must be willing to work in Kuantan, Pahang
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM1,500.00 - RM2,000.00 per month
Application Deadline: 09/30/2024
· Handling Inquiries - Responding to customer inquiries via phone or email regarding shipment status, delivery times, and other related queries.
· Issue Resolution - Resolving customer issues such as lost or damaged packages, delivery delays, and address errors in a timely and professional manner.
· Tracking Shipments - Assisting customers in tracking their shipments and providing real-time updates on the status of their packages.
· Processing Returns - Handling return requests and coordinating the retrieval of packages from customers.
· Complaint Handling - Dealing with customer complaints and escalations and ensuring that issues are addressed to the customer`s satisfaction.
· Billing - Ensure accurate and timely billing.
· Responsible for accepting parcels from customers and linehaul driver.
QUALIFICATION
· Minimum SPM and 1 year of experience in courier administration is an advantage.
· Understanding of courier concepts, courier operation data management.
· Ability to interact with various parties such as sellers, buyers and internal teams.
· Ability to work in a team and communicate effectively with colleagues.
· Able to work in fast paced environment, multi-tasking and willing to learn.
· The candidate must be willing to work in Kuantan, Pahang
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM1,500.00 - RM2,000.00 per month
Application Deadline: 09/30/2024
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