Job Opportunities in Malaysia
September 13, 2024
Pamir Development Sdn Bhd
Johor Bahru
FULL TIME
Customer Care Executive (Bandar Seri Alam)
Job Responsibility
Pay: RM2,200.00 - RM4,800.00 per month
Schedule:
- Attend to customers’ inquiries promptly and professionally, ensuring a high level of customer satisfaction at all times.
- Manage documentation efficiently, including but not limited to receipts, records, reports, resolutions, and forms.
- Possess a strong understanding of the entire vacant possession process, guiding customers through each step with clarity and expertise.
- Coordinate with internal teams and external stakeholders to ensure smooth and timely delivery of vacant possession.
- Provide support to customers throughout the vacant possession process, from preparation to key collection, addressing any concerns or issues that may arise.
- Handle defects reported by customers, documenting them accurately and ensuring timely resolution.
- Generate defect reports and follow up on the completion of defects with relevant teams and contractors.
- Maintain accurate records of defect reports and resolutions, ensuring transparency and accountability in the process.
- Collaborate with sales and marketing teams to optimize customer experience.
- Possess experience in managing both strata and non-strata developments, with familiarity in setting up residents' associations (RA), joint management bodies (JMB), and management corporations (MC) considered advantageous.
- Candidates must possess at least a Bachelor's Degree, Diploma in any discipline or Professional Qualification in any other related field or 5 years of working experience in Property Industry.
- Ability to communicate in English, Bahasa Malaysia & Mandarin as role requires to deal with multi speaking clients
- Able to work independently to maintain high standards and accuracy.
- Fresh graduates are encouraged to apply.
Pay: RM2,200.00 - RM4,800.00 per month
Schedule:
- Monday to Friday
- Weekend jobs
- Property field: 2 years (Preferred)
We regret to inform you that this job opportunity is no longer available
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