Job Opportunities in Malaysia
September 10, 2024
The Zenith Hotel (Putrajaya) Sdn Bhd
Putrajaya
FULL TIME
Account Manager
Job description
An Account Manager Hotel excels in building positive relationships with clients in the hospitality industry. They are responsible for developing and executing strategies to increase revenue, str achieve business goals. A typical day in this role includes communicating with clients, understanding their needs, and coordinating with hotel staff to ensure customer satisfaction. Additional make recommendations for improving revenue and profits.
Benefits:
An Account Manager Hotel excels in building positive relationships with clients in the hospitality industry. They are responsible for developing and executing strategies to increase revenue, str achieve business goals. A typical day in this role includes communicating with clients, understanding their needs, and coordinating with hotel staff to ensure customer satisfaction. Additional make recommendations for improving revenue and profits.
- Meet with clients to understand their needs and preferences.
- Respond to inquiries promptly and provide information about hotel services and amenities
- Negotiate room rates, contracts, and agreements with clients
- Confirm reservations, manage cancellations, and handle room changes
- Work with hotel staff to ensure a smooth and comfortable experience for guests
- Resolve complaints and provide exceptional customer service
- Manage accounts receivable and ensure timely payment of invoices
- Generate reports on sales revenue, occupancy rates, and customer satisfaction
- Plan and execute sales and marketing strategies to attract new clients and retain current ones
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
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