October 16, 2024

Lombard International

Findel

OTHER

Policy Administration Service Operator

About Lombard International Group

Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers. What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.

With our presence in 7 countries, the Group has an internationally diversified footprint serving over 15 markets across Europe. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!

Lombard International Group operates through two divisions:

Insurance carrier: Lombard International Assurance S.A.
Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions. These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.

Distribution Companies
The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.

For further information about Lombard International Group, please visit: www.lombardinternational.com

Your role – Are you ready for a challenge?

The Policy Administration Service Operator is responsible for the prompt management of all incoming phone calls and emails from our clients and partners, and for carrying out a variety of administrative and clerical tasks.

Your responsibilities will be as follows:

Prompt management and organization of the team’s mailbox

Prompt acknowledgment of day-to-day capital transaction requests from clients

Prompt response to incoming e-mails

Answering incoming phone calls

Screening and forwarding incoming phone calls/e-mails to experts where required

Provide accurate and timely information via phone/email

Collect, record and send hard copy confirmation letters

While ensuring

Respect of Service Level Agreements and deadlines

Respect of procedures and controls

Upholding Quality standards

Your profile – Have you got what it takes to become our Policy Administration Service Operator?

University Degree in Communication and/or relevant professional experience/training
Relevant similar experience would be an asset
Ability to analyze a situation and obtain information to reach sound conclusions
Strong organizational skills, with attention to detail and meeting tight deadlines; pro-active, focused attitude towards work
Excellent communication skills (oral and written): ability to communicate and manage external relationships with clients to a strong professional standard
Service-oriented and results-focused, capable of ensuring a high service level to high-end clients
Ability to work independently with strong ability to take ownership
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Professionalism and Customer service attitude
Problem-solving and solution oriented with the ability to be proactive when issues arise
Ability to quickly adapt to a fast-paced environment
Active listening and positive attitude in all situations with great team spirit

Additional assets:

1-3 years of experience in the field
Experience in Finance or Insurance
Knowledge of Luxembourg AML laws

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community!

Lombard International Groups an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise it will be destroyed without any undue delay should the candidate not be hired.

Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https://www.lombardinternational.com/en-US/Careers/Job-Board

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement