Head Hostess -European

September 11, 2024

Career Maker

Kuwait City

FULL TIME

Urgent Hiring!!
We have an open role for Position Title_Head Hostess- Hospitality with a well-established group in Kuwait.
***Kindly share your CV with (Jincy@careermakerbh.com)
We are seeking a dedicated and experienced Senior Hostess to join an esteemed hospitality group. As a Senior Hostess, you will play a pivotal role in creating a welcoming and memorable dining experience for our guests. You will manage reservations, coordinate seating arrangements, and ensure efficient communication between guests and the restaurant team. The ideal candidate will possess exceptional interpersonal skills, a passion for hospitality, and the ability to thrive in a fast-paced environment.
Roles and Responsibilities:

Guest Reception: Warmly welcome guests as they arrive, assist with seating arrangements, and provide information about the restaurant's offerings and policies.
Reservation Management: Oversee the reservation system, handle booking inquiries, confirm reservations, and manage seating allocation to maximize dining room capacity and guest satisfaction.
Menu Knowledge: Develop a comprehensive understanding of the menu, including ingredients, preparation methods, and special offerings, to effectively assist guests with their selections and preferences.
Guest Relations: Maintain positive relationships with guests by addressing inquiries, concerns, and special requests promptly and courteously.
Team Coordination: Collaborate closely with restaurant management, servers, chefs, and other staff to ensure smooth operation and exceptional service delivery.
Upselling and Promotion: Recommend menu items, beverages, and specials to enhance the dining experience and contribute to revenue generation.
Special Events: Assist in organizing and coordinating special events, private parties, and promotions, ensuring seamless execution and guest satisfaction.
Ambiance Maintenance: Monitor and maintain cleanliness, organization, and ambiance in the dining area and hostess station to uphold the restaurant's standards.
Training and Support: Provide guidance and support to junior hostesses, fostering their professional growth and ensuring consistency in service excellence.
Compliance: Adhere to health, safety, and hygiene regulations, as well as company policies and procedures, to maintain a safe and compliant work environment.

Requirements:

Experience: Proven experience as a hostess or in a similar role within the hospitality industry, demonstrating a strong understanding of guest service principles.
Communication Skills: Excellent verbal communication skills with the ability to interact effectively and professionally with guests and colleagues.
Customer Focus: Commitment to delivering exceptional customer service and creating memorable guest experiences.
Organizational Skills: Strong organizational abilities, including proficiency in reservation systems and multitasking in a dynamic environment.
Team Player: Collaborative attitude with the ability to work well as part of a team and contribute to a positive work environment.
Professionalism: Impeccable grooming and presentation, along with a courteous and respectful demeanor at all times.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Hospitality Passion: Genuine enthusiasm for the hospitality industry and a desire to uphold the restaurant's reputation for excellence.