Job Opportunities in Kuwait
September 22, 2024
Poseidon Swim Club
Kuwait City
FULL TIME
Female Floor Manager
We are looking for a Floor Manager to take charge of the Ladies section at our swim club, ensuring smooth operations and top-notch customer service.
Key Responsibilities:
Operations Oversight: Take full responsibility for the daily operations in the women’s section, ensuring that all systems are running smoothly and efficiently without the need for external supervision.
Customer Satisfaction: Address and resolve customer complaints or concerns, ensuring all members receive outstanding service.
Team Supervision: Lead and manage operations, customer service representatives, and cleaning personnel, ensuring they are performing their duties to the highest standard.
Facility Management: Maintain a clean, organized, and safe environment for members, coordinating with the cleaning and maintenance teams to keep the facility in pristine condition.
Flow & Experience: Monitor the flow of training sessions and customer interactions to guarantee a seamless, professional experience for all visitors.
Proactive Problem Solving: Quickly identify and address any issues or disruptions, ensuring everything runs smoothly without needing upper management intervention.
What We’re Looking For:
Proven leadership experience in managing operations and teams, ideally in a fitness, sports, or customer-focused environment.
Strong organizational and communication skills.
Ability to handle complaints and turn feedback into opportunities for improvement.
Passion for fitness or swimming is a plus, though not required.
Excellent problem-solving skills and the ability to take initiative.
A calm and composed demeanor, especially under pressure.
Job Type: Full-time
Experience:
Key Responsibilities:
Operations Oversight: Take full responsibility for the daily operations in the women’s section, ensuring that all systems are running smoothly and efficiently without the need for external supervision.
Customer Satisfaction: Address and resolve customer complaints or concerns, ensuring all members receive outstanding service.
Team Supervision: Lead and manage operations, customer service representatives, and cleaning personnel, ensuring they are performing their duties to the highest standard.
Facility Management: Maintain a clean, organized, and safe environment for members, coordinating with the cleaning and maintenance teams to keep the facility in pristine condition.
Flow & Experience: Monitor the flow of training sessions and customer interactions to guarantee a seamless, professional experience for all visitors.
Proactive Problem Solving: Quickly identify and address any issues or disruptions, ensuring everything runs smoothly without needing upper management intervention.
What We’re Looking For:
Proven leadership experience in managing operations and teams, ideally in a fitness, sports, or customer-focused environment.
Strong organizational and communication skills.
Ability to handle complaints and turn feedback into opportunities for improvement.
Passion for fitness or swimming is a plus, though not required.
Excellent problem-solving skills and the ability to take initiative.
A calm and composed demeanor, especially under pressure.
Job Type: Full-time
Experience:
- Customer Service: 3 years (Required)
- Leadership: 3 years (Required)
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