Job Opportunities in Israel

We are looking for a P2P Product manager assistant that will handle the following:
Shipping & ZIM systems Skills:

• Familiar with shipping core process – Export /Import /transshipment
• Basic knowledge with ZIM IQ-SHIP module- such as IQ-SHIP,BI, Crystal reports

Connect between Business to IT:

• Understanding Needs: Listen attentively to customer concerns to accurately understand their issues and needs.
• Convert the business needs into development request and delegate them to IT team- write ZCMS and or Stories
• Understanding of the product’s features, functionality, and architecture (how the product integrates with other systems or platforms)

Training and Support Skills:

• Presentation Skills: Lead training sessions to educate users or team members on product features and troubleshooting techniques.
• User Feedback: Regularly collect feedback from users to identify areas for improvement
• Review Processes: Continuously review and refine support processes to improve efficiency and effectiveness.
• Investigation: Conduct thorough investigations to identify the root cause of recurring issues/problems/bugs.
• User Guides: Develop user manuals and guides that provide clear instructions on product usage- (Collaboration with Training team)
• Tutorials: Create video tutorials, step-by-step guides, or interactive training modules. (Collaboration with Training team)

Analytic Skills:

• KPI’s: Track key performance indicators such as response times, resolution times, and customer satisfaction.
• Analysis: Analyze performance data to identify trends and areas for improvement

Requirements:

• Academic education - Degree in Economics/ Industrial Engineering and Management/ Business Management
• System oriented- System design knowledge- BRD and/or SRD writing experience.
• Experience in analytics and problem-solving. Support IT system for internal or external customers.
• High level of Business English.
• Proficiency in office tools (Word, Excel, Power Point).

Function:
Countries & Business Development

Publish in Internal Career Page:
Yes