Job Opportunities in Ireland
September 17, 2024
Bewley's Tea & Coffee Ltd
Malahide
OTHER & FULL TIME
Telesales Representative
ABOUT US…
Here at Bewley’s, we’re on a mission to help you reconnect. With yourself, with each other, one cup at a time. Founded in 1840, Bewley’s is Ireland’s leading coffee and tea company. We’ve been perfecting the craft of tea and coffee making for many generations, from our humble beginnings in a little shop on Sycamore Alley in Dublin, Ireland, to the home and heart of our brand, our Grafton Street Café, right through to our present-day operations in Ireland. Our Quaker origins are at the heart of our company, guiding our business practices and the development of long-term sustainable supply relationships with the world’s best tea and coffee producers. From five-star hotels to independent coffee shops, we serve over 600 million cups of tea and coffee worldwide every year, so we know a thing or two about crafting the perfect taste for even the pickiest of palettes. Some 175 years on from our beginnings we still love tea and coffee. It’s our passion and we want to share this with you.
ABOUT THE ROLE…
At Bewley’s, we believe in the power of community, building strong genuine relationships that are honest, reliable, and respectful due to mutual understandings. Walk through our doors and discover a unique family atmosphere, camaraderie, and passion for excellence. To achieve this, we need you to live by our Core Values.
Reporting to: Telesales Manager
Main duties/responsibilities: The Telesales function is critical processing orders and in supporting the sales function to generate sales and sales leads and to effectively liaise with the team in the field. As a Telesales Representative, you will be processing orders from inbound, online platforms and emails, supporting the sales teams, contacting potential & existing customers by telephone to collect orders and make them aware of promotional lines and introduce new products. Experience of lead generation is also desired. Ability to meet customer expectation and go that ‘extra mile’ to deliver quality customer satisfaction is a pre-requisite of the customer care piece of the role.
Main responsibilities
This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes
Job Types: Full-time, Permanent
Benefits:
Reference ID: Telesales Rep
Here at Bewley’s, we’re on a mission to help you reconnect. With yourself, with each other, one cup at a time. Founded in 1840, Bewley’s is Ireland’s leading coffee and tea company. We’ve been perfecting the craft of tea and coffee making for many generations, from our humble beginnings in a little shop on Sycamore Alley in Dublin, Ireland, to the home and heart of our brand, our Grafton Street Café, right through to our present-day operations in Ireland. Our Quaker origins are at the heart of our company, guiding our business practices and the development of long-term sustainable supply relationships with the world’s best tea and coffee producers. From five-star hotels to independent coffee shops, we serve over 600 million cups of tea and coffee worldwide every year, so we know a thing or two about crafting the perfect taste for even the pickiest of palettes. Some 175 years on from our beginnings we still love tea and coffee. It’s our passion and we want to share this with you.
ABOUT THE ROLE…
At Bewley’s, we believe in the power of community, building strong genuine relationships that are honest, reliable, and respectful due to mutual understandings. Walk through our doors and discover a unique family atmosphere, camaraderie, and passion for excellence. To achieve this, we need you to live by our Core Values.
- We respect people.
- We do what we say we will do.
- We are entrepreneurial and resourceful.
- We make our planet a better place to be
Reporting to: Telesales Manager
Main duties/responsibilities: The Telesales function is critical processing orders and in supporting the sales function to generate sales and sales leads and to effectively liaise with the team in the field. As a Telesales Representative, you will be processing orders from inbound, online platforms and emails, supporting the sales teams, contacting potential & existing customers by telephone to collect orders and make them aware of promotional lines and introduce new products. Experience of lead generation is also desired. Ability to meet customer expectation and go that ‘extra mile’ to deliver quality customer satisfaction is a pre-requisite of the customer care piece of the role.
Main responsibilities
- To provide an excellent level of customer service and resolve customer queries, taking ownership of any issues to see them through to the end for all customers.
- Have the ability to work with our field sales teams and support them from an administrative perspective
- To work towards building relationships with our customers
- To take orders from calls, mails and online platform and process on the internal system
- To make proactive sales calls as agreed with the Telesales Manager
- To work closely with and support other teams in the business.
- You will be part of a small team and therefore must be constantly aware of team workload and working practices.
- To comply with all systems in place both in the office and the warehouse operations
- To compile reports as may be required within the business.
- To col call prospective customers with the objective of developing new business leads.
- To build, maintain and update lead databases on the system.
- To be the first point of contact for new business enquiries and upgrade enquiries from existing Customers and to log all communication details on the system.
- To qualify all enquiries and to ensure that only genuine enquiries are passed to the ASM’s.
- To work closely with ASM’s and provide administration support in developing new business.
- To work closely with colleagues in service desk to take and log service calls and provide cover when necessary.
- The ability to provide best in class customer service.
- Proven track record of telesales.
- Exceptional written and verbal communication skills – particularly phone skills
- Excellent PC skills – experience using a customer relationship system (preferably JDE) and excel.
- Capable of working to tight deadlines.
- Excellent administrative skills
- Working to sales target.
- Understanding of the legislation relating to direct marketing where necessary.
- Ability to work as part of a close-knit team
- Good organisational skills
- Reliable and trustworthy
- Works well under pressure – enjoys working to targets.
- Have a self-motivated and driven attitude.
- Hard-working, enthusiastic and keen to learn.
- High level of personal credibility
This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Bike to work scheme
- Company car
- Employee discount
- On-site parking
- Sick pay
- Store discount
- Monday to Friday
Reference ID: Telesales Rep
We regret to inform you that this job opportunity is no longer available
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