Job Opportunities in Ireland
September 16, 2024
Communicare
Dublin
OTHER & FULL TIME
Service Support Manager
Role Overview
The Service Support Manager plays a pivotal role in ensuring the smooth and efficient operation of Communicare Healthcare’s services across Ireland. Based in our Dublin Regional Office, you will act as a key point of contact between frontline Nursing and Care staff, Managers, and Clients, facilitating communication and coordination to ensure the delivery of high-quality care. You will be involved in staff support, scheduling, issue escalation, continuous service improvements, and recruitment. Reporting directly to the Paediatric Operations Manager, the role will require travel.
This management role demands an individual who thrives in a fast-paced environment, exhibits strong problem-solving skills, and is dedicated to the continual improvement of services. You will work closely with internal teams, including Clinical Care, Operations, and Administration, as well as external stakeholders such as Clients and Service Users. Effective communication, multitasking, and handling sensitive issues with discretion and professionalism are essential.
About Communicare Healthcare
Communicare Healthcare is one of Ireland’s leading healthcare service providers, offering staffing solutions across private homes, hospitals, and care facilities. As a family-managed, nurse-led Irish company, we operate with values rooted in trust, quality, integrity, and passion for care. Our unique approach enables us to deliver exceptional services while fostering a supportive environment for our employees. We seek individuals who align with our values and are passionate about making a difference in the lives of those we serve.
Key Responsibilities
Support to Frontline Nursing and Care Staff
Educational Requirements
A Business Degree is desirable but not essential. Equivalent work experience in a similar role, particularly within Healthcare Services, will be considered.
Experience
Job Types: Full-time, Permanent
Work Location: In person
The Service Support Manager plays a pivotal role in ensuring the smooth and efficient operation of Communicare Healthcare’s services across Ireland. Based in our Dublin Regional Office, you will act as a key point of contact between frontline Nursing and Care staff, Managers, and Clients, facilitating communication and coordination to ensure the delivery of high-quality care. You will be involved in staff support, scheduling, issue escalation, continuous service improvements, and recruitment. Reporting directly to the Paediatric Operations Manager, the role will require travel.
This management role demands an individual who thrives in a fast-paced environment, exhibits strong problem-solving skills, and is dedicated to the continual improvement of services. You will work closely with internal teams, including Clinical Care, Operations, and Administration, as well as external stakeholders such as Clients and Service Users. Effective communication, multitasking, and handling sensitive issues with discretion and professionalism are essential.
About Communicare Healthcare
Communicare Healthcare is one of Ireland’s leading healthcare service providers, offering staffing solutions across private homes, hospitals, and care facilities. As a family-managed, nurse-led Irish company, we operate with values rooted in trust, quality, integrity, and passion for care. Our unique approach enables us to deliver exceptional services while fostering a supportive environment for our employees. We seek individuals who align with our values and are passionate about making a difference in the lives of those we serve.
Key Responsibilities
Support to Frontline Nursing and Care Staff
- Act as the primary point of contact for Nursing and Care staff, providing guidance, support, and assistance in all aspects of their roles.
- Facilitate the smooth onboarding of new staff members, ensuring they are well-prepared and equipped for their assignments.
- Provide supervision and mentoring to staff, helping them navigate challenges and develop professionally.
- Assist in the transition or relocation of staff to new Service User or Client assignments, ensuring seamless handovers and continuity of care.
- Proactively address any concerns or issues raised by staff, escalating to management as necessary.
- Collaborate with the Operations and Administration teams to ensure the effective scheduling and rostering of Nursing and Care staff for various Client assignments.
- Prioritise assignments based on client needs, ensuring adequate staffing levels and timely service delivery.
- Regularly monitor and review staffing assignments, identifying opportunities to implement best practices and improve efficiency.
- Ensure compliance with company policies and legal requirements in all scheduling and rostering processes.
- Serve as the internal advocate for Nursing and Care staff, escalating any issues or concerns to appropriate departments and ensuring they are resolved promptly.
- Take ownership of escalations, tracking progress and ensuring timely and effective resolution.
- Maintain a strong communication loop between staff, management, and clients during escalations, providing updates and ensuring all parties are informed of outcomes.
- Be actively involved in the recruitment process for Nursing and Care staff, including job postings, screening resumes, conducting interviews, and making hiring recommendations.
- Collaborate with HR to ensure the recruitment process is efficient and aligned with company needs.
- Participate in onboarding and orientation of new hires to ensure a smooth integration into the team.
- Support management in evaluating and implementing service improvements, identifying areas for enhanced efficiency, client satisfaction, and staff performance.
- Continuously monitor service delivery, providing insights and recommendations for process improvements.
- Assist in the development and roll-out of new initiatives designed to enhance service quality and operational effectiveness.
- Compile weekly and monthly reports on service operations, staff performance, and project progress, providing insights and recommendations to management.
- Ensure accurate and timely completion of all required documentation, adhering to company governance protocols.
- Maintain detailed records of staff assignments, client interactions, and service outcomes, ensuring compliance with company and regulatory standards.
- Work closely with the Clinical Care and Operations teams to ensure seamless communication and coordination between departments.
- Act as a liaison between frontline staff, management, and external clients, ensuring that all stakeholders are informed and aligned on key issues and objectives.
- Participate in cross-functional meetings and projects, contributing to the overall success of the organisation.
Educational Requirements
A Business Degree is desirable but not essential. Equivalent work experience in a similar role, particularly within Healthcare Services, will be considered.
Experience
- Previous experience in Healthcare Services or a related field is a strong advantage.
- Demonstrated experience in staff coordination, rostering, scheduling, and recruitment is essential.
- Proficiency in Office Computing: Particularly Excel and Word, for reporting and data analysis.
- Analytical and Problem-Solving Skills: Ability to identify issues, analyse data, and recommend solutions that align with business objectives.
- Time Management: Strong organisational skills with the ability to manage multiple tasks simultaneously, prioritise effectively, and meet strict deadlines.
- Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Interpersonal Skills: A team player with strong interpersonal skills, able to build relationships and work collaboratively with colleagues and clients.
- Initiative: Proactive individual who takes ownership of responsibilities and seeks to continually improve processes.
- Attention to Detail: Strong attention to detail in all aspects of work, particularly when managing schedules and reporting.
- A full driving license is essential for this role, as travel will be required.
- A Supportive Work Environment: Work in a dynamic, fast-paced environment with a team that values collaboration and continuous improvement.
- Opportunities for Growth: As a growing organisation, we offer plenty of opportunities for professional development and career advancement.
- A Values-Driven Culture: Join a company that prioritises trust, integrity, and the well-being of both staff and clients.
- Benefits: Details of the benefits package will form part of the recruitment process and will be discussed with successful candidates selected to proceed.
Job Types: Full-time, Permanent
Work Location: In person
We regret to inform you that this job opportunity is no longer available
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