Job Opportunities in Ireland

• Managing all order entry tasks for EMEA region as a priority, proactively supporting other regions as required.
• Ensuring customer information/ product information is accurately replicated in the OCR tool Esker; report any inconsistencies and ensure resolved. Escalating to Order Entry Team Leader as appropriate.
• Informing the Pending and Phone and E-mail team of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Communications to resolve.
• Ensuring high level of order entry accuracy.
• Building your knowledge of HID and HID products; attend training as required.
• Working seamlessly with the EMEA production control team if data entry is required for Order management.

• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, technical standards, etc.
• Proficient in MS Office applications, such as Word, Excel, Power Point, etc.
• Familiar with operating systems, such as Windows, etc.
• Previous experience of using the Oracle system would be a distinct advantage.
• Knowledge of using an OCR tool would be a distinct advantage.

• Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI’s is essential.
• Some technology experience would be an advantage.

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.