Job Opportunities in Ireland
September 13, 2024
SaaS Software Provider
Killarney
FULL TIME
Implementation & Support - Quality Software
We are seeking an Implementation & Technical Support professional to complete our Saa S team. This individual trains and implements our customers on QMS software products both on-site and virtually. If you have strong presentation skills and are a self-motivated, quick learner, please read on.
Our company is a hidden gem that is built upon hard work, professional development, and fun!
Duties and Responsibilities:
Benefits:
Reference ID: Implementation & Support IE
Our company is a hidden gem that is built upon hard work, professional development, and fun!
Duties and Responsibilities:
- Troubleshoot, investigate, document, and answer customers' Tier 1 support requests
- Communicate with staff and customers regarding software issues
- Identify customers’ processes and requirements in order to provide advice during implementation
- Train customers on product and guide them on implementation/start-up tasks
- Onboard new customers onto our software platform
- Import customer data
- Install and configure solutions for on-premises customers
- Track and manage customers' implementation and training status
- Help create and maintain documentation including reference tools, customer guides, and implementation/start-up curriculum
- Assist with creating and delivering training webinars
- Other duties as assigned
- Bachelor’s Degree in Business or Computer Science or related on-the-job experience
- Demonstrated experience providing effective, engaging training
- Clear verbal and written communication skills.
- MS Office proficiency, especially Word & Excel
- Very good understanding of Microsoft Windows and various web browsers (Chrome/Edge/IE/Safari/Firefox)
- Good understanding of database driven and web-based applications
- Effective time management skills
- Ability to learn new technologies quickly
- Problem solver with ability to create “outside the box” solutions
- Travel as needed (company-paid)
Benefits:
- Additional leave
- Company pension
- Private dental insurance
- Private medical insurance
- Sick pay
- 8 hour shift
- Monday to Friday
- No weekends
- Killarney, County Kerry: reliably commute or plan to relocate before starting work (required)
- Please share your pay requirement/range:
- training: 2 years (required)
- database driven and web-based applications: 1 year (required)
- presentation: 2 years (required)
Reference ID: Implementation & Support IE
We regret to inform you that this job opportunity is no longer available
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