Gym Receptionist

September 14, 2024

Boost Gym Ltd

Kilcock

FULL TIME

About Us: We are a newly acquired family run gym dedicated to promoting health, wellness, and active lifestyles within the community. Formerly operating under the name Maxxfit for the past 14 years this gym has an existing client base which we are looking to grow rapidly. We want to create a welcoming, supportive environment for both members and staff. This is a great opportunity to be part of a newly formed supportive team culture where we want to see everyone succeed and grow personally and professionally.
Position Overview: As a Front Desk Employee at Boost Gym, you are the first point of contact for our members and guests, playing a crucial role in creating a positive and welcoming atmosphere. You will be responsible for providing exceptional customer service, signing up members and renewing current memberships, managing inquiries and transactions, and ensuring the smooth operation of the front desk area.
Responsibilities:

Greet all members and guests with a warm and friendly demeanor as they enter the gym
Signing up new members and providing information and guidance on the services offered by the gym
Provide exceptional customer service by answering inquiries, resolving concerns, and assisting with membership inquiries and sign-ups
Manage phone calls, emails, and in-person inquiries promptly and professionally
Maintain cleanliness and organization at the front desk and gym
Process payments, handle cash transactions, and maintain accurate records
Assist with administrative tasks such as scheduling appointments, updating member profiles, and issuing access cards
Collaborate with other team members to ensure smooth operations and a positive experience for all members and guests
Training of new staff members where required

Requirements:

Previous experience in customer service or a similar role is preferred
Excellent communication skills with a friendly and approachable personality
Strong organizational skills and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Basic computer skills, experience with Mindbody software is a plus
Passion for fitness and working as part of a team and a willingness to promote a healthy lifestyle
Flexible – this role involves morning/evening/weekend/weekday work.

Benefits: